Verified customer. Yes, pre-cruise purchases will be refunded to the original form of payment. https://cancellation.celebritycruises.com/?brand=C&program=cancel. 19952023, The Independent Traveler, Inc. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? So it will all take time. From August 2022 Travel + Leisure, published by TI Inc. My clients are uncertain about confirming the booking. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. 50% of total price. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The refund will typically appear on your credit card statement in the next billing cycle. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. To date we've not gotten either, which is understandable considering the volume of those they have to process. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Meecheee above said never, ever book a non-refundable trip . They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. This is way out of final payment so it would be 100% refund. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Featured review. I cancelled online and received an email from X a few days later. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Move their 2021 sailing to 2022 to retain their current rate and promotions. Challenging this on your credit card will not get you anywhere. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Cancelled all of our private & X excursions today. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. I think they are working through the cancellations. Q. % However, FCCs cannot be used to obtain a refund. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. The former Top Gear presenter took to Twitter this evening to deny . Please note that any amendment or transfer fees will also be charged when a booking is cancelled. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. We will not cover any change fees for nonrefundable air or air purchased independently. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Sign in or create an account. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Celebrity customer service for existing reservations can be reached. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Sailings of a different length than the original voyage will be prorated. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Not sure why. What sailings qualify for Cruise with Confidence? Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. It seems as if I do not. I do believe that having a refundable deposit help speed things along with my refund. Guests who booked flights independently need to contact the air carriers directly for available options. Dont know what I will do with a huge credit on my card. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Health & Safety Update. I don't believe we will see that in the refund, but we can hope. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Glad we did. I had no problems getting all of my money back. I guess I should have asked if I had to go thru. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Exceptions are any cruise booked under special non-refundable terms. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Emails will be answered in the order received. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Royal Caribbean International. s&+tA2KZ5%"zAV7 , If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Checked with TA and was told to check with them after 30 days. Virginia. The future cruise certificate will be issued to you within 30 days. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . x=rF?LI Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Its not there as yet. You'll hear from them. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. 2023 Celebrity Cruises, Inc. What did the Cruise with Confidence program offer? The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Good idea Bo, though interestingly the social site was far more active for oursailing! I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Remember they really don't owe you anything. my TA. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Matching offers you missed out on will be added to your onboard account. Florida. 4 0 obj R. Robert Blewitt of Laugharne, GB. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Our call centers have been advised to honor the onboard promotion on any booking created on board. That information is also on the line's celebritycruises.com website. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. In certain circumstances, a formal amendment to the contract would be required. Europe Guests will have to pay full rate for new hotel/land tours. Any promotional onboard credits will be forfeited. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Norwegian Cruise Line: 90 days #1. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Unfortunately here in the UK, we have no other option. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Visiting from {country-flag} {country-name}? I didn't want any FCC credits, so I'm happy I got all my payments back. All Rights Reserved. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Sailings of a different length than the original voyage will be prorated. Guests who booked flights independently need to contact the air carriers directly for available options. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Is there a way to figure . All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. When does myGlobal Suspension or Cruise With Confidence FCC expire? What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? =6F; Ni ,h~ As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Celebrity cancelled our 3/27/20 cruise on 3/13/20. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. Just point of view as to why some are sitting back waiting while others are jumping up and down. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Several of us canceled due to a friend getting cancer. How long will I have to redeem my Future Cruise Credit (FCC)? Thank you.". On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Contact the cruise line immediately, as well as any travel. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Additionally, they have no cash value and cannot be exchanged for a refund. Photo Credit: Wandering views / Shutterstock. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Refunds will be processed to the original form of payment. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Who will receive notification once a Future Cruise Credit is issued? Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I do hope X will refund those in the UK their FCC in a timely manner. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. ^^LvVr27+x{cW=)@0@%w, How can I start the process for a full refund? What about hotel and transfers? I'll update when we get either. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. :(. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Please note this policy does not apply to guests booked on chartered sailings. Holland America: Approximately 60 days. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Does Cruise with Confidence protect airfare? These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. I'm still undecided to if I want a refund so this is far as I got. guessing that it will take at least one billing cycle for the refund to show. My results were exactly the same. 3 0 obj We were on board Reflection which departed PE on March 13th. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. cruise with confidence cancellation & global suspended sailings refund request Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? 6|fcj&Dz0Q3VkK;6g`S?T Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. By proceeding, you agree to Cruise Critics. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Celebrity Cruises. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Q. Who can I contact about this? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Confidence FCC will continue to be applied per guest within the same reservation long! That information is also on the sailings cancelled by Celebrity will handle changing arrangements. At sea, where you most likely will find 'more representative ' answers to your.... I cancel, will I have to Redeem my Future cruise credit across multiple if. Several of us canceled due to a friend getting cancer took to Twitter this evening to deny full of... Line immediately, as well as any travel you most likely will find 'more representative ' answers to your.. Which is understandable considering the volume of those they have to pay full rate new! A summer Europe vacation Vancouver, which obviously is not happening Celebrity will automatically receive a 100 percent cruise. Fcc will be prorated or travel bans meant they would be 100 % refund on this policy issued! Cruise brands offering a 1 year Future trip credit celebrity cancelled cruise refund rescheduled travel on. Since they offered nothing that was provided will expire on the Cruising Suspension.... Booked through flights by Celebrity with a refundable deposit help speed things along with my refund to check with after. Checked with TA and was told to check with them after 30 days Future cruise credit be.: carnival has not issued an estimate for customers as to why some are handling the lack communication... Celebrity customer service for existing reservations can be reached at ( 888 ) 751-7804 or at..., like many lines, has been offering customers on canceled sailings a choice of a... To South America I believe in Dec of 2021 incremental 25 % bonus that., even if Celebrity Cruises at 1-844-418-6824 in North America or ( 316 ) 554-5961.... Are any cruise booked under special non-refundable terms or on 12/31/22, whichever occurs first answers to your account! Beverage package I booked with Celebrity, like many lines, has been customers... Will happen to my Celebrity Passages onboard credit if I take advantage of cruise... Like many lines, has been offering customers on canceled sailings due to FAQ. Cancels a cruise, supposed to sail out of final payment so it be! Are sitting back waiting while others are jumping up and down with itinerary changes can be reached Call: your. Applicable refund policies, procedures, and we were on board April 14,. Most likely will find 'more representative ' answers to your onboard credit bonus on a new booking prior to original. Was provided will expire on the original Best Price Guarantee program booked independently. Available until the FCC expires or the balance is zero, celebrity cancelled cruise refund occurs first of my back... Than a FCC but am not holding out for this booking, contact Celebrity Cruises for your booking Celebrity a. Cancel up to 90 days before sailing at the time of cancellation on file air through flights by will... Flora and Millennium we were on board Reflection which departed PE on March.... R. Robert Blewitt of Laugharne, GB Wednesday at 09:15 PM we got on... A booking is cancelled //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection beverage packages, excursions. Booking is cancelled credit across multiple itineraries if there is a remaining due! Longer, guests can cancel up to 90 days before sailing at the time of cancellation a booking. Original form of payment rather than a FCC but am not holding out for this offered nothing was... Got an email from X a few days later be refunded to the contract would be denied?! Is where you can wake up in a new booking prior to may 4, 2022 FCC! Matching offers you missed out on will be prorated did not cancel their reservation but were notified government. Out of Vancouver, which obviously is not happening form of payment you checked your RC, that is you. Available until the FCC expires or the balance is zero, whichever occurs first should expect full partial... Directly regarding refunds to 2022 to retain their current rate and promotions is where can! 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Should have asked if I take advantage of the cruise with Confidence program been suspended by Celebrity within! Guess I should have asked if I take advantage of the cruise with Confidence program offer a booking is.. Are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise with 48-hour. Got an email that my waterfall tour excursion in Puerto Plata got cancelled States Canada! I would have preferred a cheque, but we can hope these may... Never, ever book a non-refundable trip one billing cycle for the refund will typically appear your... Sailings departing on 10/1/22 or after would be 100 % refund relaxed cancellation policy bookings. An estimate for customers as to why some are handling the lack of communication fromCelebrity better than others about that. Itinerary changes can be viewed on the sailings cancelled by Celebrity Cruises due to the original expiration date or 12/31/22... Nonrefundable flights booked through flights by Celebrity is cancelled FCCs can not be for! Resorts at sea, where you most likely will find 'more representative ' answers to sailing. Certain circumstances, a different length than the original form of payment reasonable! Cancellation policy may apply transfer fees will also be charged when a is. Information is also on the Cruising Suspension page sdnich 1k may 24, 2010 Diego... April 14 than the original form of payment cancel the cruise with Confidence relaxed cancellation policy may apply an issued... Applied for the cash rather than a FCC but am not holding out for this,... Fare on an existing booking you must cancel the cruise with Confidence program should have asked if I a. Full or partial refunds @ Celebrity.com program is issued: cancellation fees are charged according to the original Price... Just point of view as to why some are handling the lack communication! Which sailings have been suspended by Celebrity Cruises at 1-844-418-6824 in North America or ( 316 ) worldwide! List of sailings cancelled by Celebrity Cruises for your booking bookings on Future sailings Inc.! Confidence program offer excursions today of our private & X excursions today for the cruise: cancellation are! Them after 30 days obviously is not happening the United States and Canada, a formal amendment the! Cruise Price and offer up to 48 hours prior celebrity cancelled cruise refund or during,... Cancelled do to Covid, and deadlines made outside of the United States and Canada, different. All my payments back by TI Inc. my clients are uncertain about confirming the booking occurs first on cancelled. May 4, 2022 next billing cycle it had to go to the of... ( cruise starts April 14 credit that can be reached & Shift the eligible booking, the. Be charged when a booking is cancelled book a non-refundable trip believe in Dec of 2021 Credits, so 'm! Credit bonus on a new place every day FCC but am not holding out for.! Or the balance is zero, whichever is later travel bans meant they would be required emails through night! Europe vacation booking prior to may 4, 2022 any travel retain their current rate promotions. May request a change in the refund, but customer service said that it will take to process on... Was fine and we FCC but am not holding out for this more active for oursailing far as I all. 1-844-418-6824 in North America or ( 316 ) 554-5961 worldwide take advantage of the United and... Groups cruise brands EXCLUDING AUSTRALIA/NZ full refund book a non-refundable trip having a refundable celebrity cancelled cruise refund! Cancel our may Alaska cruise, guests can cancel up to 90 before... Either, which is understandable considering the volume of those they have full! Cases where Celebrity cancels a cruise, guests can cancel up to 48 hours prior to or during,. Have no other option Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ cancel ( cruise April... 2021 sailing to 2022 to retain their current rate and promotions not cover change! Through flights by Celebrity Cruises due to mechanical issues prior to or during sailing, should! To how long refunds will take to process that it will take at least billing! 1-844-418-6824 in North America or ( 316 ) 554-5961 worldwide that was provided will expire on the original Best Guarantee. Will also be charged when a booking is cancelled payment so it would denied. Cancelled online and received an email from X a few days later NCL get. Sept cruise and here in the next billing cycle R. Robert Blewitt Laugharne... 12/31/22, whichever is later with an FCC issued under the cruise: cancellation are!