No call, they never showed up. Claim your profile to access Trustpilots free business tools and connect with customers. Now, its too late to call anyone to get out here today. I called RR and informed them they broke the drain pipe. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Desperate to get this matter resolved I finally agreed. He said it was the second mans job. Another Roto-rooter technician followed up with a camera. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. The labor is approximately $800, and there is a fee of 1.6% to get the materials. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Scare tactics on young female homeowners has no place in todays culture. The sewer line is PVC, so roots were never the issue. Discover why Roto-Rooter is the preferred plumbing company in the nation. I'll begin with the BBB. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. We were shocked, what a scum bag company, the fee was never disclosed. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Roto-Rooters sewer cleaning is still part of its legacy. We fixed it. This company is truly ripping people off. Hello, have a hold harmless signed by him before we started the work. Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. While there was more, this is the short version. Charged me $750 plus $49 tax! This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. It's dinner time and we tell him to leave and he was a jerk about it. Repair of refund (full or partial). Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Lastly, Sean (****) arrived to give a camera inspection. Plumbing, unclogg toilet, lied about findings, over billed. I also think they shop over my insurance deductible. To date no additional water damage has occurred. He did not do any other snaking in the house as far as I know. Total Rip Off do not use this company you will be upset. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. . This seems on par with the customer service I receive throughout my entire time with this company. I asked him to put lid back on septic. EcoPlumbers charges us much less. FAQ. They told us they would be able to fix it this afternoon. customer was refunded $150 for the drain cleaning. They stood behind their 30 day guarantee. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Dissatisfied. About the Business. This complaint is on behalf of my parents, I opted to cable. No company should schedule. Never pay them until they give you what you want. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". This does not address the thousands of dollars that should be reimbursed. Submitting a response indicates a willingness to work with customers to make things right. No dhow. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. This team knew what they were doing. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. Pipe is collapsed - Camara to follow. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I will be disputing this charge with my credit card company. They don't know what they are doing and are scam artists. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Emergency Service. How do I know I can trust these reviews about Roto-Rooter? They did not show on Saturday. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. I declined the service. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. They were just looking to make a quick $400 and did not have the best interest of the customer. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. If you have an issue on a Sunday, save your time and dont call them. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. 704 total complaints in the last 3 years. Think they called? They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Reason For Call: Master BR toilet clogged up. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Roter Rooter came to service an overflowing toilet on Dec. 31st. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. We value your privacy. Unsubscribe at any time. As we talked about. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Roto Rooter does not use its own pricing for water restoration. How BBB Processes Complaints and Reviews. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. He continued to press for the jet service which he said would resolve the issue. Provider: RotoRooter Livonia Licensed & Insured. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Later found out he charged 152.00 an hour! When you are charging 863.57 you should at least stand behind your work for 41 days. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Then they said it's now 4 to 6 pm. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. At that point I told him I had built custom homes for 35yrs. He snaked out the main waste pipe in the basement which took about 20 minutes. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. RR tried to scope the pipe but did not succeed in finding any leak. Roberto came back as promised and fixed the problem right away. I was having a problem with sewer line back ups at the above property. Click here to get notifications about new complaints of Roto-Rooter Group. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. 01/06/23. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. [protected] It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Was told someone would call me when they were on the way. Verification can help ensure real people write reviews about real companies. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. We provided 3 services for unit **. So I hung up. Pros. Call now to schedule. August 10, 2022, I called rooter rooter 3-days ago. However, its important to keep in mind that reviews arent the most reliable source of information. But since he stopped payment on credit charge nothing can be done at this time. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. Provide the man with the refund. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Average of 16 Customer Reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. This type of complaint reflects less on the company as a whole. The plumber Alex that you recommended would have came back. Says someone with a camera needs to come out but they can't that day. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. Thank you I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Note that complaint text that is displayed might not represent all complaints filed with BBB. The short version this website to affirm that the information provided is accurate you want many locations... 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