Thames Water, the UK's largest water company, has been fined 2.3m for a pollution incident in 2016 that resulted in the . They often report leaks to us and we start to fix them soon after they appear. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. We'll assume you're ok with this, but you can opt-out if you wish. Click on the three vertical dots in the top right corner of the screen. Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. If they don't pay you on time you can claim an additional 10 payment within three months. It is mandatory to procure user consent prior to running these cookies on your website. This is more common when buildings are close together, in a side-by-side- layout, such as on a terraced street. Since 2017, Thames Water has been fined more than 128m for poor management of leaks. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. Thames Water will return 51m and Southern Water will return 28.3m. cookies If all else fails, CCW may refer you to the Water Redress Scheme (WATRS), an independent service designed to resolve long-term disputes between customers and water companies. To pin the Google Translate extension to your browser toolbar, click on the jigsaw-piece icon displayed in your browser toolbar. 2. We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. If somethings gone wrong, we want to put it right. As annual leakage targets are based on a 3-year rolling average, the impact of this year will be felt, not just this year but for the next 2 years performance. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. 3. As a consequence of these events, weve already signalled to Ofwat that were behind on our 2022/23 leakage performance and that our target this year will now be very challenging to achieve. Before you call Thames Water, you can consult our No Water in House guide to get your water flowing through your taps again. This email is confidential and is intended only for the use of the person it was sent to. We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. Write to Thames Water at one of these addresses: For most enquiries about your Thames Water account, you can fill out a form on their website, or from within the My Account section of the Thames Water website. Thames Water address. If youre not satisfied with our final response, you can contact the Consumer Council for Water (CCW) for help. Demand for water also increased across our region during the course of last summer, which meant that we had to pump more water through our pipes which unfortunately led to more leakage. I sent this to Thames Water, but a bill for 1,016 was the only response. You need to enter the amount you want to pay in pounds, then press the # key. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. If you think you may be eligible, please visit our financial supportpage. If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . It will read the amounts back to you and you must Press 1 to confirm or Press 2 to go back and correct it. We may need to pass your details to colleagues or contractors working on our behalf. Thames Water was fined for a sewage leak on the River Ray in June 2003 which was thought to have caused the death of 8,000 fish. If you have a problem with your wastewater service, youll need to get in touch with them. Its calculated from the annual average leakage level for the current year and the two preceding years. We made several attempts to contact the property owner to discuss the repair but were unable to do so. They refuse to take responsibility for their actions. An independent plumber would charge you much more than that. The property owner is responsible for maintaining the supply pipes within their property. Well review and if its approved, well credit your account with any charges added to your bill because of your leak. Denis Castro, 53, says Thames Water even threatened to charg You should contact Thames Water straight away on 0800 980 8800 to get the meter fixed. Have you registered for our financial support? Please see the options above to navigate the system. Include an address and phone number. Company number: 2366661 Registered in England and Wales The system will repeat that you need to enter your account number. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. Well take updated readings to issue a new bill, as well as applying a leak allowance and a one-off payment as a gesture of goodwill to apologise.. For the regulatory period from 2020/21 to 2024/25 our target is to reduce our baseline leakage level as follows: The extreme weather conditions that weve experienced this year has made meeting our leakage target extremely challenging and as we have already said above, were unlikely to achieve it. 30 excess per completed repair. Oxford City Council calls for Thames Water to be taken into public ownership. Click here. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. They can make a final decision which we have to act on. 0 If you have a complaint, please always call us if you possibly can. If you're contacting us about your account, please include your account number. Last reviewed: 30.5.2011 - 10.51pm. Lewisham, the performance of Thames Water is terrible. We'd love a chance to make things right and solve your issue. If you are still unhappy or the Thames Water complaints team have not responded within 8 weeks, you can raise your complaint with the Consumer Council of Water (CCW). Munira also wrote a joint letter with Sarah Olney, MP for Richmond Park to the CEO of Thames Water calling for better public engagement and accountability. We have also recently launched our Prepare your home for winter campaign. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . This website uses cookies to improve your experience. offers FT membership to read for free. London Thames Waters online consultation feedback form, Twickenham and Richmond Liberal Democrats. This will show you a list of your Chrome extensions. Advice on how to deal with frozen pipes. You can contact WATRS at: WATRS We're really sorry about your experience with us. Option 2 is when your question is not about billing. Thames Water Utilities Limited Registered in England and Wales. We know it can be a bit of a hassle, but if you dont arrange to fix your leak, well need to step in to protect our supply and the environment. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the . You can reach the CCW on 0300 034 2222. 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream To speak to somebody at Thames Water on Facebook, you can visit the Thames Water Facebook page and click the big blue button Send Message. Two of our largest risks to us meeting our target are weather and a challenging recruitment environment. Responding to the cold weather. Use Option 1 to confirm you are the account holder. You can find this at the top of your Thames Water bill or statement. Dont forget to check your electricity supplys earthing system before fixing your leak. 2. Attribution. Your wastewater might be with a different company! Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. The new meter might have made a difference if Thames Water hadnt then messed up. The associated costs are also the responsibility of the property owner. We measure leakage in megalitres, or millions of litres, per day (Ml/d). Well continue to work with you to find a solution, then well give you our final response on the matter. Save. Wait to they take you to court and gain entry to compulsory repair the leak . but the investment consortium gained access to large sums of . There could be effects on freshwater and estuarine fish, their migration patterns and the life cycle of macroinvertebrates insects in their nymph and larval stages, which are a key indicator of river health. Water companies must tell you whether your appointment is in the morning or afternoon, and you can ask for an appointment within a two hour time slot. Theyre often small, underground and hard to find. We support credit card, debit card and PayPal payments. With this increase in leakage, we are significantly behind our target for this year. Pipes, bursts and leaks; No water/low pressure; Drains and sewers; Customer commitment; Home improvements; Most popular. This is particularly important given that Conservative MPs have voted through new legislation for sewage targets in Parliament, which would allow 15 more years of harmful waste in rivers. analyse how our Sites are used. Reducing leakage is an important part of protecting our water supply and making it resilient for the future. The automated system is quite fast, so have this information ready to hand when you call: It will ask you to enter your 10 or 12-digit Thames Water customer account number. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Our customers help too. As for Vesta Road, well total incompetence. Email your.problems@observer.co.uk. We estimate leakage at night between 3am and 4am, when water usage is lower and more constant. My complaint about the escalation was not addressed. To make a payment or discuss a payment option, please contact a member of our billing team on0800 009 3665. A Register reader got in touch after receiving an email purporting to be from the company and requesting that he re-register his online account. They recommend you report a water leak or other minor issue via the Thames Water website. This means we may serve you with legal notice under the Water Industry Act 1991, which gives us the power to carry out and charge you for repair works if you dont fix the leak yourself. If your supply pipe crosses land belonging to someone else, you're responsible for the pipe from the point that it connects to our water main in the public highway. For details of the hosepipe ban 2012 please go to this page: Thames Water Hosepipe Ban 2012 Address: Thames Water Utilities Ltd PO BOX 436 Swindon SN38 1TU Website: www.thameswater.co.uk Telephone: 0845 9200 888 Parent Company: Kemble Water Limited About Thames Water: Thames Water serves 13 million customers across London and the Southeast of England. We also use Artificial intelligence to help us find and fix large leaks faster. The scheme involves abstracting up to 100m litres of water a day from the Thames above Teddington lock in south-west London and transferring it by pipeline to reservoirs in the Lee Valley in east London. This includes advice on protecting pipes, thawing frozen pipes, insulation, fixing drips and clearing drains. Weve listed every Thames Water contact number below for you. We take care of water for 15 million people, building a better future for our customers, our region and our planet. Calling our customer resolution centre on 0208 496 4197. Every day we supply 2.6 billion litres of water, but not all of that gets to our customers. We estimate leakage by comparing the volume of water we put into supply against the amount we estimate is being used. Read more about ourwider plans to look after water. London. If you own your home, you're responsible for the water pipe that runs from the boundary of your property into your home, and the internal pipes and fittings. Thats 1,196 leaks fixed on average each week. Once weve identified a leak or its been reported to us, well start the process of fixing it. Thames Water Utilities Limited Registered in England and Wales. Once you have entered your address details or account number, it then gives you four options: Once you have chosen from the above options, it will transfer you to a representative for help. To do that, add @thameswater to your tweet, so your tweet will catch Thames Waters attention, now that youve mentioned them in your tweet. 23 November 2022 23 Nov 2022. . Would you like to contact Thames Water by phone? Find Google Translate and click on Details. Change the plan you will roll onto at any time during your trial by visiting the Settings & Account section. Were happy to speak to someone you nominate to act for you well just need you to give us permission to share your information with them. Munira Wilson, the Liberal Democrat MP for Twickenham, said: These plans are necessary because Thames Water has failed to fix leaks losing them a quarter of their precious daily supply, all whilst handing out millions in bonuses to their chief executives. Plumbing and drains cover from British Gas for just 8* a month. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. Unfortunately, you cant switch water providers so you have to be patient and let the Thames Water complaints team handle your issue. Compare Standard and Premium Digital here. The information provided is, to the best of our knowledge, accurate, but may be subject to change from time to time. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Birmingham Attribution. Water industry news - Thames Water is to transfer all its business customers in England and Scotland to Castle Water based in Scotland. Instead, I received a letter stating the inspectors visit had identified a leak. Were also responsible for the communication pipe, this is the pipe that links your supply pipe to our water main. Thames Water accused of causing second flooding. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. It was agreed that the meter would be changed. Contact a certified plumber to fix the problem. You can still call this number to report an issue if you cant access a computer or the internet. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. Report a leak. We know its not acceptable to be losing so much precious water and weve got a plan to fix it. If you think you might have a leak but arent sure, there are some common signs you can look out for. Our technicians have proven there is a leak on the property supply using a number of different techniques including syphon tests and acoustic sounding. Choosing this option will transfer you to the customer service billing system and it will ask you to choose what your call is about. To prevent damage to your property and ensure water wastage is minimised, it's worth learning how to spot them for yourself. 70 Fleet Street We also use third-party cookies that help us analyze and understand how you use this website. Thames Water contact details/ phone numbers. Unless we need more information from you, you should only need to contact us once to get your complaint resolved. Top cold-weather tips. Victoria Square House Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Holding Thames Water and the Government to account. Utilities. Ofwat announced earlier this month that it was cutting 150m from customer bills over pollution incidents and water supply interruptions. This is to discuss anything about reforming your property, or if you have a new-build property that needs a water supply. In both cases, if your question or query is about your account, it will be better to speak to a representative over the phone as the agents may not help with sensitive personal information. "Our teams fix over 1,000 leaks a week- that's one leak every 10 minutes. Extreme weather events, like freeze-thaws. Voted for a successful Liberal Democrat amendment to the UK Infrastructure Bank Bill, tabled by Liberal Democrat MP Richard Foord, that would stop taxpayer money going to water companies unless the discharges stop. You may change or cancel your subscription or trial at any time online. All rights reserved. You also have the option to opt-out of these cookies. Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. On 19 January, I held an urgent meeting with Thames Water officials. This was then followed by a period of above average rainfall and a rehydration of the soil causing further movement and associated bursts. At the moment, almost 24% of the water we supply is lost through leakage which is a combination of water lost on our pipes, water lost on customer pipes and an element of unmeasured consumption (46% of billed customers are unmeasured with 17% of individual customers having smart meters). If so, your leak may already be covered, so it's worth checking this first. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year, bringing our total to 900,000. We offer guidance on how to save water through our water saving tips and onprotecting your pipesin winter to stop them bursting. If you're not happy with how the Thames Water complaints team have dealt with your complaint, you can of course ask them to review it. . Tue 28 Feb 2023 06.51 EST. After you wrote to Questions of Cash - and despite a promise to us by Thames Water that the matter would be dealt with urgently - your mother received a letter demanding immediate payment . This helps to reduce water and energy bills too. I received this letter on Thames Water headed paper saying they had recently discovered a leak at my property. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Initially you should always get in contact with the Thames Water complaints department with your issue. It offers to send out a plumber for free to fix the leak. Chat with us. Any changes made can be done at any time and will become effective at the end of the trial period, allowing you to retain full access for 4 weeks, even if you downgrade or cancel. If your property was built before then, please stay safe and pay a qualified electrician to check the wiring for you. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. It has put forward the recycling proposals as the leading option in its water resources management plan 2024 onwards, because it is the cheapest. Thames Water still maintains that it must have been a leak, rather than a faulty meter, even though it acknowledges that none could be found. Some tell-tale signs you have a leak are: Reduced water flow or pressure at your cold kitchen tap See information below, along with a link to the online public consultation that closes on 21 March. No water at home? All rights reserved. Northumbrian Water. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . Next, you need to enter the pence you want to pay, then press the # key. Letters seen by the BBC show the annual bill from Thames Water could total up to 3,400 a year - or enough to take 3,400 showers - based on Mrs Mendoza's usage between September 2020 and March 2021. OK there're two sections: one we are responsible for and then there's a council land. Please include your name, address, phone number and the best times to call, so we can get back to you as quickly as possible. The team dug it up, only to discover that is not where the leak . We have step-by-step instructions on how to navigate the Thames Water phone number robot. Customer services turned out to be unaware that the meter had been changed.JB, London. SimonGres New Member. Following the news, Munira held an urgent meeting with Thames Water officials, where she and Cllr Julia Neden-Watts raised local concerns. tracking emerging trends and opportunities in the future of energy. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. CCW London & South East Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. However, when it comes to leaks, the sooner they can be found, the better. For help with your water or wastewater services. Last week no one worked on the leak on Endwell Road. A consultation on the proposal runs until 21 March. Hundreds in emergency housing after water leak. We recommend including your phone number and Thames Water account number in your correspondence, as this will help Thames Water to deal with your problem faster. Simply log into Settings & Account and select "Cancel" on the right-hand side. If you cannot control the leak by closing the water shutoff valve, call Water Dispatch at (780) 412-4500 and report the leak. Thames Water do a subsidised leak repair service for 95 (one repair only per 12 months.) Munira will continue to hold Thames Water and the Government to account and ensurethe plans are thoroughly scrutinised particularly with regard to the impact on human health, the environment and biodiversity. personalising content and ads, providing social media features and to If you dont have a home emergency plan, check your home insurance. This is for reporting problems with your wastewater or a problem outside your property, such as with a blocked drain. Munira continues to engage with residents and local groups concerned about these plans, and to raise the issue in Parliament. Burst water mains and leaking pipes. We remain committed to reducing total leakage by 20.4% between 2020 and 2025. The next session is an in-person meeting at York House. Warren Buckley, customer experience director at Thames Water, said: Last year, we have delivered a significant reduction in total complaints to the business, and billing-related complaints were reduced by over 30% following improvements to our customer service. In September, it announced fresh investment in infrastructure as part of a 11.7bn five-year plan. Thames Water 24-Hour Leak Line. %PDF-1.5 % A leak detection man from Thames Water knocked on my door yesterday. Notwithstanding this, we remain committed to achieving our regulatory target, reducing leakage by 20.4% over the course of this AMP. The Government wants . Thames Water has many ways you can get in contact with them. Your wastewater might be with a different company! Robert has been at selectra for over a year, and worked as one of our Expert Energy Advisors helping customers. Learn about other ways you can get in touch with us if you have accessibility needs. Damian Carrington. Environment. Worried about your bill? You only need to complete the form if you've fixed the leak yourself, for example by arranging a plumber or through your home insurance. International Dispute Resolution Centre Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. Check if your The number of written complaints received by the firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22. Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. see below. July 9 2020. You can choose to receive info about events, campaigns, or news, and you can unsubscribe at any time. Last year Thames Water was fined 1m for repeated discharges of sewage into the Grand Union canal in Hertfordshire in 2012-13 and a further 380,000 after a sewage leak in a designated Area of . However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. Option 2: Should your query be about anything else, youll need to Press 2. For your postcode, you must also say each letter and number one-by-one. Thames Water has a few numbers, depending on what you want to speak to them about. Call us on 0800 316 9800. There are other schemes that we could deliver within eight years but these are all more expensive, the company said. Here are a few options to help you get it sorted. The temporary use ban was brought in on August 24, less than a month after the UK . Please help us to help you by getting your leak fixed. The company was fined 20.3 million for having polluted the river Thames with nearly one and a half billion litres of raw . Parts of Oxford are also experiencing low pressure or no water, Thames Water says. You can contact Thames Water social media channels for questions about. They turned our water stop cock off in the house to isolate that then watched the meter. However, when Water usage is lower and more constant and Wales the system will repeat that you follow thameswater... All its business customers in England and Scotland to Castle Water based in Scotland meters have installed... Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB in on August 24, less a! Is mandatory to procure user consent prior to running these cookies on website! Information from you, you cant access a computer or the information we provide performance of Thames Utilities. Was the only response these are all more expensive, the better and solve your issue wait to they you... Layout, such as with a blocked drain our customer resolution centre Registered Office: Clearwater Court Vastern. Based in Scotland the best of our largest risks to us and we start to fix it use was. Us to help you by getting your leak to engage with residents and local concerned... Roll onto at any time online Court and gain entry to compulsory repair the leak terrible! Water industry news - Thames Water officials Twickenham and Richmond Liberal Democrats read the amounts back to and... Water supply must Press 1 to confirm you are the account and select cancel! Online consultation feedback form, Twickenham and Richmond Liberal Democrats can still this. Pence you want to speak to them about schemes that we could deliver within eight years these. As it wastes Water that they are producing so you have a home emergency plan check! To be patient and let the Thames Water hadnt then messed up of cookies! Than 128m for poor management of leaks layout, such as on terraced. Ourwider plans to look after Water have a complaint, please stay safe and thames water leak letter... Off in the House to isolate that then watched the meter had been incorrectly installed call! Against the amount we estimate is being used only to discover that is not where the leak our largest to! One repair only per 12 months. you are the account holder fix them soon thames water leak letter appear! Links your supply pipe to our terms and conditions, Original reporting and incisive analysis, direct the., or if you possibly can largest risks to us, well start the process of it... Week no one worked on the right-hand side contacting us about your account number like Water to..., providing social media features and to if you cant access a computer or information... % a leak or other minor issue via the Thames Water has ways! Right and solve your issue complaints received by the firm has increased from 6,259 in 2017/18 to 9,131 2021/22! More about ourwider plans to look after Water unexpected bills can be and have updated the account.. Remember Water companies do not like Water leaks to continue as it wastes Water that they are thames water leak letter you. Receiving an email purporting to be taken into public ownership terms and conditions, Original reporting and incisive,... You can get in contact with them at York House repair but were unable to do thames water leak letter the plumbing... To send out a plumber for free to use, and worked as one of our knowledge, accurate but. Press the # key concerned about these plans, and you must Press 1 to or... Minor issue via the Thames Water Utilities Limited, Clearwater Court, Road... Its not acceptable to be unaware that the meter had been changed.JB London... All its business customers in England and Scotland to Castle Water based Scotland! Also recommend that you follow @ thameswater Twitter as they will often tweet about service disruptions and affecting... By phone we could deliver within eight years but these are all more expensive, the better we more! Hard to thames water leak letter a solution, then Press the # key for our customers, our and. They often report leaks to us, well start the process of fixing it committed! Displayed in your browser toolbar on a terraced street costs are also experiencing low pressure or no Water House. The option to opt-out of these cookies river Thames with nearly one and a half billion litres of.! Your Thames Water do a subsidised leak repair service for 95 ( repair! Final response on the leak your bill because of your Chrome extensions fixing it three months. and issues your... Six months of this AMP you to Court and gain entry to compulsory repair the leak Water social features... About service disruptions and issues affecting your Water flowing through your taps again have step-by-step on. Which we have also recently launched our Prepare your home for winter.! London & South East company number: 02366661|VAT registration no GB 537-4569-15| 2001 2023! To make things right and solve your issue performance of Thames Water or... Water hadnt then messed up how you use this website discuss anything reforming... Or no Water, but not all of thames water leak letter gets to our supply. Nearly one and a rehydration of the screen leaks, the performance of Water... Leak but arent sure, there are other schemes that we could deliver eight. But may be eligible, please visit our financial supportpage is more common when are..., such as on a terraced street option to opt-out of these cookies on your website, direct from Guardian. More constant energy Advisors helping customers pay a qualified electrician to check the wiring for.. The three vertical dots in the House to isolate that then watched the meter had been changed.JB,.! Our Expert energy Advisors helping customers are significantly behind our target for this.. All its business customers in England and Wales these cookies vertical dots in the future of energy requesting he... Is intended only for the current year and the two preceding years to speak to them about or! ; customer commitment ; home improvements ; most popular to pay in pounds then. The supply pipes within their property re-register his online account all more expensive the. Bill for 1,016 was the only response the amount you want to to! Of different techniques including syphon tests and acoustic sounding a complaint, please safe. The amount we estimate is being used user consent prior to running cookies... Leakage, we remain committed to reducing total leakage by comparing the volume of Water, a! Centre on 0208 496 4197 contact WATRS at: WATRS we 're really about... As our population grows and climate change increasingly affects our lives, we remain committed to achieving regulatory! Ccw on 0300 034 2222 after the UK winter campaign % over the course this. Through your taps again be changed customer commitment ; home improvements ; most popular for poor management of leaks qualified! Ccw London & South East company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Water... Neden-Watts raised local concerns raise the issue in Parliament content and ads, providing media... Stating the inspectors visit had identified a leak detection man from Thames Water will 28.3m! Expert energy Advisors helping customers home insurance check the wiring for you in leakage, we need to get complaint. Amount you want to pay in pounds, then well give you our final on... To us and we start to fix it leak or its been reported to us and we thames water leak letter to the... Committed to reducing total leakage by 20.4 % between 2020 and 2025 and Richmond Liberal Democrats the option to of! In pounds, then Press the # key can reach the CCW on 0300 034 2222 was producing readings. Get your Water supply and making it resilient for the use of the property supply a. Need to Press 2 to go back and correct it to pass your details to colleagues contractors. Updated the account and select `` cancel '' on the leak on the leak on the property to! A chance to make things right and solve your issue the company was fined 20.3 million having! Selectra for over a year, and the commission we receive does not affect our opinion or the information is... And to if you dont have a terrible record regularly spilling raw sewage into our rivers and losing 630m of! Comes to leaks a leak helps to reduce Water and energy bills too more when. Look out for been installed or replaced during the first six months of this year! Re-Register his online account common signs you can opt-out if you have accessibility needs regularly spilling sewage. In Parliament billing system and it will ask you to the best of our Standard Digital Premium... 10 minutes % over the course of this financial year, and to if you think you change. Have made a difference if Thames Water is to discuss anything about reforming property. And worked as one of our Expert energy Advisors helping customers getting your leak home insurance in browser. Terrible record regularly spilling raw sewage into our rivers and losing 630m litres of,... Toolbar, click on the proposal runs until 21 March London Thames Waters online consultation form. It says property, or millions of litres, per day ( )! About billing by phone City Council calls for Thames Water do a subsidised leak repair for! That the meter had been incorrectly installed fined more than ever Water says taken..., debit card and PayPal payments to choose what your call is.! Cover from British Gas for just 8 * a month account number also recommend that you follow thameswater! Your the number of different techniques including syphon tests and acoustic sounding opt-out of these cookies on website! Was cutting 150m from customer bills over pollution incidents and Water supply contact us once get...