<< When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. Get weekly Wirral View updates in your inbox. There is no need to send your old pass - we only need proof of your new address. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. /Type/ExtGState If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. If you find your pass after requesting a replacement pass, the charge cannot be refunded. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Pensioners face bus rule change. View bus timetables. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. My pass is damaged No, you will need to buy a ticket for your journey. Visit the schools transport assistance page for information on travel passes to schools and colleges. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. We offer free travel to all Merseyside residents who are aged 60 and over. If we approve your application, your pass will be sent in the post to the address we have on file. Please allow 10 working days for us to process your replacement buss pass application. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Check out some of our frequently asked questions online. If the chip in your pass is not working,we will not charge you to replace your pass. You can call our Customer Service Contact Centre on 0151 330 1004. merseytravel birkenhead bus station phone numberNitro Acoustic. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Trains in Wirral are operated by Merseyrail. You must tell us if your pass does not arrive within 60 days from the date of dispatch. What to do next will depend on where you lost your item. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Where can I send my feedback about my local authoritys services? For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. If your bus pass is stolen, we'll arrange a replacement free of charge. There is no need to send your old pass - we only need proof of your new address. Your transport needs will be included in your support plan. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. This same problem is also common with the letter D and C etc. You can find out more information online about our Local 60+ concessionary travel pass. Can I still travel if I lose my pass and I am waiting for a replacement? stream Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. This often causes a conflict, and the barrier will not lift in this instance. Using your disabled persons bus pass. The police will give you this number when you report the theft. They will give you a crime reference number, which you will need to quote when you order your replacement pass. I confirm that the photograph I have provided is a true likeness. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. There is no need to send your old pass - we only need proof of your new address. merseytravel birkenhead bus station phone number. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. In Wales you can get a bus pass when you reach 60. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . You can appeal within one month of the date of your decision outcome. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. You can get a free older person's bus pass if you: are a Medway resident. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We only accept the following: A copy of your photo card driving licence or. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! You must have officially enrolled in order to be eligible. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Free travel also applies on bus services going into Wales. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. By using this website or closing this message, you are agreeing to our Cookie notice. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If the chip in your pass is not working,we will not charge you to replace your pass. . Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. } !1AQa"q2#BR$3br Enter a postcode. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Check when you qualify by visiting GOV.UK. No trains are running from the station. Arriva North West. 00:00, 1 APR 2010. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Find out about public transport fares and passes. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If you apply online you should receive your replacement bus pass quicker. For full details on how we manage your personal data please refer to our Privacy Notice. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. The easiest way to apply for Merseylink membership is online here. merseytravel birkenhead bus station phone number Tatko na pesmaricu. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. We will charge you to replace a lost or stolen pass. Credit/debit card details, as there is a charge of 10 for a replacement pass. Complete the care payment enquiry form and your request will be sent to your social worker to review the package of care and make the relevant changes. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Thanks for subscribing! If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Proof of your last daytime seizure from your neurologist or GP. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. You can find more . If you already have a Merseytravel Local Travel Pass you do not have to reapply. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. % If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Travel concessions for people with a disability. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Email: concession@merseytravel.gov.uk. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You can apply for your English National Concessionary Travel Pass up to three months before . If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. If you prefer, you can let us know about a change in your name byemail to. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Lost or stolen Merseyrail Only Railpass Online. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Bus Service Operator Grant Survey 2021-22. If the chip in your pass is not working we will not charge you to replace your pass. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. A letter from GP/Consultant confirming that you are without speech. Cookies remember you so we can give you a better service online. Telephone: 0151 330 1000 B. /Filter/DCTDecode If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Merseytravel are also in charge of the bus stations and shelters across the borough. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Receive 8 points or more under the 'Moving around' or 'Communicating . If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Write by: . Merseytravel are also in charge of the bus stations and shelters across the borough. 2 0 obj A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. I confirm that, as far as I know, the details I have provided are complete and accurate. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. There is a 5 fee to replace a lost or damaged Senior Pass. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . With events and council news about services like bins, libraries, and the environment. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. You will need to complete the relevant surrender form that is available to download online via the above link. Find out more and how to apply on the Merseytravel website. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. Find out where your nearest Travel Centre is. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Your supporting evidence must be dated within the last 12 months. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. 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