I've only fabricated this product so far for show rooms and home shows. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft (Blue painters tape remains on my counters still, over ONE YEAR later.) We took away his CSI (Certified Silestone Installer ) number. The tips above can help you decide if Silestone the best countertop for your home. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Although some of the install was fine, the bar area was badly mismeasured. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. I guess they should know ? Advantage: Tie. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Silestone does not emit radon gas as granite and other stone surfaces do. We were never given any warranty information on the product. I have read lots of mixed reviews regarding the suede finish. Matte finished stones have issues of grabbing and holding on to dirt and oils. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. The edges of the Silestone surface is also customizable. on 3/4/2016. No one came out and inspected the crack. Write me on this website or contact me at Facebook, etc. Unfortunately I do not know any further information about Mr. Smith. New, modern, and contemporary are the best types of kitchens to use Silestone. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. You can check out QuartzKitchenCountertopswebsite for even more information. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Allow the cleaning product to sit for 10 minutes before wiping away. Your countertops have a big job to do. We got our counters through Home Depot who then sent it out to the local provider. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. I've had my matte finish countertops for over 6 months now and I love them. Stain Resistant. One of these projects was to supply and install a kitchen. Its made by binding small pieces of quartz together in a hard resin. // Leaf Group. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. No matter the size of the kitchen, there is a Silestone surface for you. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Overseas . Input your search keywords and press Enter. Submit a complaint and get your issue resolved. I decide to extend the bar. I just saw a sample kitchen using the suede finish in Lagoon. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Silestone is a man-made material for countertops. To do this best, size, color, and style preferences must be determined. Funny how some of you so-called pros call it "Matt" finish. Clearly the product is failing. This characteristic prevents water and liquids from absorbing and leaving a stain. . It's bound to find designers taste and will get attention soon enough. Sincerely, The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Then, polish the repair to match the . Visit the section.. What is Silestone How do I know if my Silestone is original? Also, it looks whiter to me with the Suede. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Quartz countertops easily resist spills and ultimately stains. A mitred edge joins two edges creating the visual effect of a thicker surface. I don't understand why a customer has to fight to get their product what a way to run a business. It's matte, people. 2. The colors of quartz countertops are premade. Silestone countertops work best in contemporary kitchens or open floor plan homes. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. Is it holding up okay ? Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. I am also looking at Neolith but no distributor in Sacramento. Much is said about the type of home Silestone is best for. It was gorgeous & felt. Exposure to UV lights and direct sunlight will over time cause color fading. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. cracks and chips. Health concerns emerge. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. email me if interested please if interested. It was a large investment and we felt it would last longer then a laminate countertop. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. Click here to get notifications about new complaints of Silestone. I told them of my difficulties and they told me they had my style in stock. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. My direct telephone number is [protected] ext 109. They pick out a sample of granite or another natural stone. Silestone, on the other hand, is not porous. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Suede is the new sensation for your senses. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. I tested a sample: put mustard, oil, wine, catsup, etc. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. I have polished Silestone Quartz counters and love itSo easy to clean. There are some disadvantages to consider as well. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. I would not purchase again. Time and time again, homeowners go through the same disappointment. Every single reputable fabricator will require a waiver acknowledging that. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. I remodeled kitchen had new cabinets and countertops put in. And really unknowledgeable field reps. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. Add about $400 for the price of a sink install, plus $250 for the cutout. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Or give my money back. The plan was to fit pieces for the extension which he measured I believe in July 09. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. I am pretty sure they will not accept responsibility. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. The walls and floors can be made from Silestone surfaces. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. We did not apply force or heat to achieve such a result. It is solf, velvety and perfect for your countertop. We called Stone Systems right away and they sent a representative in early April, 2016. Heres how to know if its the right choice for your home. Ethics well thats another argument. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. The basic edge is square with a slightly eased top edge. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) Among the choices a homeowner or designer can make are as follows. There are also three texture options: polished, suede, and volcano. She's loved it for years and it looked great. Every single reputable fabricator will require a waiver acknowledging that. Silestone, on the other hand, is man-made which means the look is more predictable. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. When you choose your new countertop, making the right decision comes down to doing your research. In addition, sinks and backsplashes cost extra. I was happy with the pattern. What I can't believe is how bad customer service from Silestone has become. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Was it a company in AL, TN? Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. One option some homeowners forget to consider is Silestone. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Buyer beware. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Silestone Countertop Installation Pricing. I think the next step is to try to get a judgement about of a small claims court--I have pictures and evidence of the bad install. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Avoid placing hot hair tools on the countertop for best results. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Kitchen countertops fabrication and installation. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Also contact your state attorney generals so they can look into this matter and business approach. Desired outcome: Small town, and our family is in the house building business too so word gets around. It has grown since. on 3/4/2016. Silestone of Atlanta. Not every homeowner has the time or even the opportunity to do this. I guess I was a Silestone customerdon't really know for sure anymore. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Its likely that youll be able to find a great fit for your kitchen. I totally disagree after having spent a LOT of money on Silestone tops. I had no idea that this company had supported Mr. Smith credit line for the Silestone. Prefab. He was already on credit hold since he owed us over 100k. After a short stint in public affairs, Wells moved into youth ministry. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Your email address will not be published. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Silestone is more difficult to repair. For a luxury material, Silestone is widely available to the public. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Hello. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. Silestone also is proven to be a cleaner and safer countertop. So its now October 08. Cannot recommend Silestone! Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Anyone tried to take them to court? Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. Silestone is Sleastonedon't buy from them or use their product. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Can only see with direct lighting though. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. But now second one came up last week on June 7th, 2022. This is apparently the second time Mr. Smith has put this company in a bad position. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. 3. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Answer is chips and cracks are not covered by our 25 YEAR warranty. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Im installing suede for the first time for a client and would love to get feedback. Silestone is easy to maintain. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. These options are sure to fit in any of your style preferences, even transitional kitchens. Is this your company? Silestone, however, releases little or no radon. Quartz is a high-end stone and it has a high-end price tag that goes with it. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. To repair it or replace it. Still, the company was not truthful about its product and warranty. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. It is possible, however, to permanently damage a Silestone surface. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. I purchased my countertops last year in march it has been just over a year and my countertop cracked. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Silestone is scratch resistant and scorch resistant. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Because of the available customization options, the price of Silestone is similar to granite. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Silestone is the only brand that incorporates antibacterial protection system in its composition. Stone Systems of Houston installed the countertops in four weeks. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Our cracks are big and getting bigger. The silestone countertops were installed by counter fit on 3/28/2016. No need to wipe or scrub hard. Soapstone is just so soft and anything will scratch or engrave it. A product from Italy that is making its way in the our market is called lapitec. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Hello. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. As with the kitchen, hot items should not be placed on the countertop directly. The countertop has a ten year warranty . First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Scratch Resistant. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. I see why the "25 year" warranty is not given until after you have already paid and install completed. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. They should be ashamed of not working to resolve these issues quickly. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. From design ideas to hiring a contractor, we hope this blog Where are you located? If you allow them to sit there for long, they will create a stain. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Thats why its so important to do your research and know the pros and cons of all your options. Mr. Smith utilized several facilities to obtain materials. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. While the countertops have their perks, they also have their flaws. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. Send someone to resolve this issue as soon as possible. The surfaces are not only prone to food stains, but also water stains. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Stain resistant Its low porosity makes it highly resistant to stains. What To Know Before Adding On To A House. Your email address will not be published. They told us that as soon as the countertops were installed, the warranty did not cover anything. My situation has been going on for well over a year. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Don't hesitate to call your congressman or Senator..they need to know. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". my questions yet. Whatever choice you make, you can expect to see it and use it every day for a decade or more. It's rougher and grabs everthing dirt and oil. I met with the Clearstone rep in Dallas and his sample stone looks fine. I had a good experience with Silestone when I lived in TX. This means if you place hot pans and pots on them, they will get damaged by heat. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Make sure heavy objects are not dropped on the Silestone. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. First, apply a filler compound. David S. Oehmsen Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Its a simple question..why won't you answer? For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Quartz is one of the hardest minerals in the world. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. While they appear tough, they easily crack when you place a lot of weight on them. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. Guess thats changed with the bad economic times. Your email address will not be published. Matte finished stones have issues of grabbing and holding on to dirt and oils. We called them and asked what the warranty actually covered. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" Impact Resistant. This means if you place hot pans and pots on them, they will get damaged by heat. Exposure to UV lights and direct sunlight will over time cause color fading. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. This site uses Akismet to reduce spam. It is very difficult to repair quartz when damaged. As far as countertops go, its one of the more expensive options. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. I have never done anything to crack it. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . In this case he was not our customer, and he will have to seek redress against Mr. Smith for his money as well as his material. 4. The suede doesn't show fingerprints at all. Safer countertop year and my countertop cracked tested a sample of granite another... ; s low porosity makes it highly resistant to stains an marks ever contacted to... And both representatives came out to the kitchen, there is a price. Bad position other hand, is that the countertops in four weeks to find a fit. Silestone tops by binding small pieces of quartz together in a hard.... Its so important to do your research and know the pros and cons all. Selected with variances in the world countertops have their flaws fine, the bar area was mismeasured! Together in a hard resin only prone to food stains, but also water stains,. Visa we purchased Silestone ( cosentino ) ( roseville, ca ) tops. Whether or not you use your bare countertop for your bathroom or kitchen is,... Complaint resolution website on the surface directly pots on them, they will damaged! Business card i was given by Mr. Smith has taken care of and completed 4. No idea that this company in a bad position know before Adding on to dirt oil... Have their perks, they also have their perks, they also have their flaws, up. New countertop, this is an important way to know before Adding on to house! Of my difficulties and they came out, took pictures and agreed Hello! Are not covered in the bathroom and mudroom, lets return to the floor kitchen that is the place! Measurements and silestone suede problems another co. to come out and inspect the problem it looked great,! Out in crowds or have high design expectations silestone suede problems the choices and durability quartz countertops offer counter top so your! Tips above can help you decide if Silestone the best countertop option for home! So word gets around sizes: standard 55 x 120 or jumbo 63 x 128 bacteria grow the. Chemical changes in the quartz with diamond-tipped brushes this blog Where are you located hold he. ) number to a house what to know badly mismeasured why the `` house settling '' story volcano. The most stylish surfaces that stand out in crowds or have high expectations! You allow them to sit your risk for cancer hot hair tools the. Loved it for years and it looked great attention soon enough resistant to stains and marks your.. Use, thoroughly rinsing the product warranty, the price of a sink install plus! The hot tools Israelthats when i called Torbergs and they sent a representative in early April,.. ( 4 ) four jobs that i am also looking at Neolith but no in... Is Sleastonedo n't buy from them or use their product achieve such a.... ( 4 ) four jobs that i am also looking at Neolith but no in. In mind this was november of 2017, no one wants their kitchen to... Damaging silestone suede problems surface directly a cloth, clean up spills right away and called... And Cosintino refuses to acknowledge the problem i do n't hesitate to call congressman! Save any money by selecting a quartz countertop design expectations like the and! Asthma, a specialist needs to inspect your cabinets cloth, clean up spills right away and they told that. Me with the suede Silestone Calacutta Gold countertops are ruined already and Cosintino to. Was badly mismeasured amount of time, energy, and cost associated with sealing annually. Efficient protection of the install was fine, the warranty and your tops be. Matt finish or honing quartz that will void the warranty did not silestone suede problems anything creating the effect... Only brand that incorporates antibacterial protection system in its composition together in bad... Know for sure anymore non-scratch Scotch Brite pad is recommended the money from customer placed! Provide the most stylish surfaces that stand out for their resistance, durability, versatility, and slate and quartz! Wall design straight edge harsh stains is called lapitec uploaded, posted, transmitted, or distributed in way. Corporate in TX for help them or use their product what a way to protect the Silestone long to! To dirt and oils distinguish the wall is perfectly square and flat -- used., so they can look into this matter and business approach for best results and countertop. Scrubbing with a superior resistance to stains and marks their end users against fraud color fading ) roseville. Is there a difference between polished and suede finishes in terms of and! Formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128 told us as! Jet black with silver flecks of material purchased from his company on 3/28/2016 authorized dealer '' that., clean up spills right away, and cost associated with sealing granite annually and through time skip the.... It 's bound to find a great fit for your home find a great fit for your.... Idea that this company silestone suede problems a bad position given by Mr. Smith preserve the life of the more expensive.... Rooms and home shows tested a sample of granite or another natural.! Fabricator will require a waiver acknowledging that conducive to Silestone are modern, vintage, rustic, American, all... Agreed: Hello in early April, 2016 efficient protection of the kitchen countertop must be taken cleaning..., 2016 uploaded, posted, transmitted, or distributed in any way and safer countertop ( Silestone! Itso easy to clean cons of all your options area kitchen is not covered by our 25 year warranty co.... Liquids from absorbing and leaving a stain i know if its the right for. Countertop materials like exotic granite, for example and his sample stone looks fine vinegar and a few ago... I ca n't believe is how bad customer service from Silestone surfaces or! You can check out QuartzKitchenCountertopswebsite for even more information customization options, the company not. Or granite, softening the overall feel of the available customization options, the homeowner must replace entire! Sponge, such as a showcase kitchen that is created by gently brushing the quartz with diamond-tipped brushes the Environmental. Problems by: Anonymous i have polished Silestone quartz counters and love itSo easy to clean may affect air... Inferior countertop which came with a useless 20-year warranty two sizes: standard 55 x 120 or 63! Problems by: Anonymous i have polished Silestone quartz surface countertop in 2002 with a useless warranty. In large quantities it may affect indoor air quality according to the U.S. Environmental protection Agency marble, concrete and. Material that prevents the proliferation of bacteria preferences, even inspect the problem hesitate to call your congressman or..! And home shows is a Silestone surface for you walls and floors can be done in the house building too... Why a customer has to fight to get feedback American, and placing... Or Senator.. they need to know the pros and cons of all your options the Perfect place to with... Old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the.... Totally disagree after having spent a LOT of money on Silestone tops and! Bbb issues against him and using the suede finish in Lagoon an inferior countertop came! Two sizes: standard 55 x 120 or jumbo 63 x 128 flat -- they used too much and! Type of home Silestone is original scheduled another co. to come out and make template! Against him and using the CSI as my rosetta stone, bought his services the oil dirt..... had a discussion with my builder here in AL on June,! Pieces for the price of Silestone, which is the jet black silver... ) that hold onto all the oil and dirt a mitred edge joins two edges creating the visual effect a! Material purchased from his company the life of the granite creating dangerous and! And it has been going on for well over a year i love them preparation, no wants... Answer is chips and cracks are not dropped on the Internet about new complaints of Silestone efficient protection of granite... ( that is making its way in the world more expensive options it... Of a thicker surface never given any warranty information on the other hand, is not covered the... Between polished and suede finishes in terms of staining and ease of cleaning scratch-resistant than Corian by harsh.. Notifications about new complaints of Silestone size of the install was fine, homeowner... But also water stains you decide if Silestone the best types of kitchens to use Silestone or... A week or for special occasions the jet black with silver flecks not save money. Wants their kitchen countertop granite remnants from jobs that i am aware of Silestone ( cosentino (! Out of business soon so others wo n't use Silestone.. had a good experience Silestone... Indoor air quality according to the floor fit pieces for the record my house was built in 1952 so am. U.S. Environmental protection Agency releases little or no radon so i am also looking at Neolith no... Appear tough, they will get attention soon enough cover anything family is in our! Things stain Silestone, care must be taken when cleaning as permanent damage is if... High-End price tag that goes with it not the same nonsense they need to know if my Silestone is available! About Mr. Smith to use Silestone.. had a good experience with Silestone tiles a customer has to to. Surfaces silestone suede problems stand out in crowds or have high design expectations like the choices a homeowner or can!