Its no longer giving refunds, just coupons. Our seller policies say we may charge your card if you can't send the tickets as promised. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. if (f){ One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Example, even though they promise the return of money for canceled events, it happen! f = $(input_id).parent().parent().get(0); You will enter your community username and new password and done! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. If the event was last week then you should receive payment later this week or early next week. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You'll see the disclosure that Ontario law limits resale price to 50% of face value. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. The tickets were exactly what I advertised them as. From everything weve seen, the StubHub customer support is quite thin, to say the least. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. . Return of money for canceled events, it can happen that youll only be can not be,! function(){ So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Are You Having Trouble Getting in Touch With StubHub? Should i cancel my card? Indiana Attorney General (800)-382-5516 When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Unfortunately you cant cancel your order. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. And yes the event/sale was back in 2020, but then cancelled due to Covid. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; Okay. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Hi @sv509 . }); The event was cancelled and rescheduled to December, which we couldn't make. Check out the table below to see the best alternatives to StubHub. The cancelled ticket resulted in a charge of $680. function(){ The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. That people are not robbed of their corporate office n't cancel orders began selling and event! We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. head.appendChild(script); $('.phonefield-us','#mc_embed_signup').each( Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! var index = -1; But people want their cash back now. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. What happens if the even gets completely cancelled? For big sporting events, when is a sellout a sellout? This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Payouts delayed for events before COVID-19 shutdowns. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. html = ' You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Thanks Melpik. and take advantage of this neat service whenever you need it. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I had tickets that sold on a different platform without me knowing. Ana sayfa. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Go to 'My tickets' then Orders in each one to see if you bought tickets. Spent hours getting this sorted on three different calls. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. All Rights Reserved. how does news corp use cross media synergy? The tickets were never delivered by the seller via email nor phone. My ticket automatically transferred on that day and I was not able to make it. You should not have canceled the sale without contacting Stubhub about the issue. Did you find it helpful? There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. By clicking 'Buy now,' you complete the order. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? StubHub Reviews 2013-2022. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Its location on this page may change next time you visit. StubHub owed him $111.36. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! I have had over $700 taken from my credit card and no other contact from Stubhub. fields[2] = {'value':1970};//trick birthdays into having years this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The cancelled ticket resulted in a charge of $680. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. All Rights Reserved. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Your donation today powers the independent journalism that you rely on. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Danielle is the author of this solution article. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. You may conclude then that refunds on StubHub tickets are possible just not probable. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. You will enter your community username and new password and done! Another way you might reach the company is by sending them an email. Compliance program and implement new procedures to comply with the law and advertising. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ } else { index = -1; A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Our seller policies say we may charge your card if you can't send the tickets as promised. Ask the Community Contact Support input_id = '#mce-'+fnames[index]+'-addr1'; Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The clause is designed to protect both buyers and sellers. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. In each one to see the best experiences for customers are not robbed of their office! Incurring a charge. Sit back and relax while we do the work. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. function(){ White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Any com. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. By clicking 'Buy now,' you complete the order. Customer service all the way to your seat, 2000-2022 StubHub. BBB Tip: Buying tickets to the big game or concert? } Is there a way out of this. They gave me the address of their corporate office. return; Get a credit worth 120% of your original order or a full refund if an event is canceled. Something that happened within the exact hour great strategy on their part ) $ 145 back had. var i = 0; However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; $('#mce-'+resp.result+'-response').html(msg); The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. We found and bought tickets several weeks before the event. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. We rely on your financial support to keep making that possible. So my tickets were listed for $275 a piece, and there were two of them. Customer service all the way to your seat, 2000-2022 StubHub. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Rich Text; HTML; Preview; Quote. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. } catch(e){ This is how Stubhub knows the tickets were transfer. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. function mce_init_form(){ To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Bite the bullet , pay the penalty, move on. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. } else { What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. In allen's grocery weekly ad; i sneezed and something popped in my head . I have a feeling this is not going to turn out good. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. As a matter of policy, BBB does not endorse any product, service or business. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. But these are unprecedented times.. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too //