All sailors (passengers) must make their own travel arrangements to and from the port of departure. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. - You have the most flexibility outside of 120 days prior to your departure date. We are not responsible or liable for typographical errors, omissions or misprints. Seldom travelers may not get enough value to warrant the cost. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. You can, of course, unsubscribe at any time. Additional rights may apply to our U.K. If you test positive, you will be denied boarding. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Simply download our mobile app, log in to your account, and fill in the required information. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. 1. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. For an up-category change, applicable fare increase is due at time of change. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. 6. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Executives hint at an answer. Anyone in those situations is eligible to receive a refund or FCC. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. The cruise line allows only adults ages 18 or older on its cruises. USA TODAY. Frankly, the only lines we like are tan lines, Bi-weekly testing for the COVID-19 virus for our Crew, Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks, Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing, Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas, Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible, For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship, Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. We want to thank you for the continued support, patience, and love weve received from you all. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. An inherent risk of exposure to COVID-19 exists in any public place where people are present. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Travel news and alerts. We may receive compensation when you click on links to those products. When you cancel the cruise: This gets a little tricky. If you have paid in full, the amount will be issued in the form of FCC. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Learn more. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. The new policy will go into affect starting July 24. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Complete the health-check form in our Sailor App, 2. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Related: A look inside Regents most expensive cruise ship. 1:03. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Required pre-flight COVID tests on disembarkation. More than 60 in Economy. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Enrollment required. Providing vaccination status (if applicable), 1. Enrollment required. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Credits must be used toward a new booking within 24 months of issuance. Does MSCs latest vessel really cater to Americans? All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. 1. Uber Cash and Uber VIP status is available to Basic Card Member only. After the 7-day grace period, the deposit is 100% non-refundable. Cost includes $12.95 plus applicable local sales tax. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Any such changes are for your safety and beyond Virgin Voyages control. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Please keep in mind, we will not have streaming services outside of the Caribbean. Keeping our Crew members safe and healthy. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. That said, we will not add a fuel surcharge should fuel prices rise. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. This offer does not apply to world cruises or world cruise segments. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Our points-obsessed staff uses a plethora of credit cards on a daily basis. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. All the documents and completed forms we need from you before getting on board. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Check you've typed your email address correctly. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Our pre-boarding screening policies and communications, 3. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Required pre-flight COVID tests on disembarkation. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. This site does not include all credit card companies or all available credit card offers. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. 3. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Related: A Disney cruise vs. a visit to Disney World during the pandemic. Complete the Voyage Well acknowledgement in our Sailor App, 5. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. TPG values it at $1,600. For Sailors who test positive for COVID-19 or refuse to quarantine. Change to a new Voyage date up to 1 year after original Voyage date. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Items 7.1 and 7.2 of the ticket contract includes . Guests with Special Needs You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. The first thing to know is that seven days beyond booking, your deposit is non-refundable. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. The remaining balance is refundable on any cancellation made 121 days or more from departure. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Entertainment. Complete the Voyage Well acknowledgement in our Sailor App, 6. Within 120 in Premium. The 411 on what to book pre-sail, and what you can book once we get out to sea. That's exactly the case with the Amex Platinum card. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? 0:00. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Get expert advice, insider tips and more. Here youll find everything you need to know so you can book and sail with confidence. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The high annual fee is only worth it if youre taking full advantage of the cards benefits. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Refunds will be issued to your original form of payment. 25 Feb/23. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. But if you need help, well do our utmost to provide it. 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