If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Thanks for any help. We'll pay you through your payment method if your tickets sell. Select the game to which you want to buy tickets. Sorry we couldn't be helpful. Bought my tickets 4/6, said they would be ready 4/22. Are you within 48 hrs of the event? In most cases, tickets arent issued until 24 hours before the event. In most cases, tickets aren't issued until 24 hours before the event. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). No. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Danielle is the author of this solution article. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. This timeframe can range from 24, 48, or even 72 hours. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Why does it out that date if closer to 24 hours? Use of this website signifies your agreement to our, / Understanding your order's delivery status. Remember, you need to print these tickets. Sorry we couldn't be helpful. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. What are "Email Delivery" and "Instant Download" tickets? After the switch, you will enter the email address you use to access the community in order to reset your password. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Like eBay, StubHub ignores design in favor of data. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. If you buy you are covered by Stubhub fan promise. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Please try again." Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. All Rights Reserved. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! You will enter your community username and new password and done! I am having the same issue. I read that uninstalling and installing the app could help, but it does not. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Create an account to follow your favorite communities and start taking part in conversations. Yes and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Print. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. All Rights Reserved. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I'm not sure what I need to do if I can't pay it by the court date. Did you find it helpful? @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. We are changing the way you register and sign-in to the StubHub Community. You are buying tickets from a third party; StubHub is not the ticket seller. In the form of a scam, a seller will set a competitive ticket price. Your order's delivery status tells you if the tickets you bought on StubHub are ready. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Hey @Ckwade123. Hey jbsmith! For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. About 3 business days before the event. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Their customer service number is 866-788-2482. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. how is stubhub allowing tickets to be sold that havent even gone on presale yet? After the switch, you will enter the email address you use to access the community in order to reset your password. No. Do I need to print these tickets? We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. No. I found two separate listings for tickets in the same section and row. Help us improve this article with your feedback. Yes No. Will my seats be side by side? On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Sorry we couldn't be helpful. Customer service all the way to your seat, 2000-2022 StubHub. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Which unfortunately means replacements are sometimes not possible. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. How can I access my contacts? They also get to itemize how those prices are calculated. Stubhub has had some serious software glitches the past few months. Stubhub doesn't guarantee anything. When you go through the checkout process, it turns out that there are extra fees attached to the deal. You will enter your community username and new password and done! It's the real deal Buying tickets on StubHub guarantees you a. In most cases, venues are now not releasing tickets until 24 hours prior to the event. If I purchase both sets, will the seats be together? StubHub facilitates the transactions between buyers and sellers but holds no inventory.. You might have to create an account. I linked my Cardinals ticket account and MLB account in the past. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Not getting your tickets until the day of the event has become more common with venues. Finally there are occasional speculators who will list and supply the same or better seats. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Do I need to verify my email address to access tickets? No. No. After the switch, you will enter the email address you use to access the community in order to reset your password. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Danielle is the author of this solution article. Press question mark to learn the rest of the keyboard shortcuts. If you have replacement tickets to offer, list the ones you have. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. If you have the PDF file, you can relist them and upload the tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In order to sell tickets on StubHub, you need to: Create a StubHub account. Id guess brokers who have confidence theyll get tickets. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Customer service all the way to your seat, 2000-2022 StubHub. A place to discuss and share all matters concerning singer, Lana Del Rey. se Google Chrome for a smoother experience. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Yes IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Why are my credit card details necessary? good luck, access downloaded the code but it was not accepted at the gate. . Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. What happens if events are postponed or rescheduled? Help us improve this article with your feedback. I have the same issuesee photo. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Select your seats Provide account and payment information Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! What happens if events are postponed or rescheduled? Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Some fans had sticker shock when tickets . I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Find or create the event you selling the tickets for. [deleted] 4 yr. ago Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Sometimes season ticket holders for the venue have access. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. I am in the same boat here what ended up happeneing to you? Yes On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. We are changing the way you register and sign-in to the StubHub Community. As long as you claimed the tickets in your App, you'll be good to go. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Event is September 26. We are changing the way you register and sign-in to the StubHub Community. If not, tap on the team name filter to change. I linked my Astros ticket account and MLB account in the past. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Thanks! Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. If so, wait a few minutes. Don't show them on your phone. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. You will enter your community username and new password and done! Press question mark to learn the rest of the keyboard shortcuts. Tickets for these new dates will go on sale March 3 at 10 am local time . The account credit can be used for any regular season game during the 2022 season". I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. So sorry to hear about the tickets and the event being sold out! You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Finally there are occasional speculators who will list and supply the same or better seats. Help us improve this article with your feedback. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Sorry we couldn't be helpful. Thanks. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek If you buy you are covered by Stubhub fan promise. Ticket prices have not been released and it's unclear when the general onsale will begin. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Kasper is not the only fan who. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Some teams, venues, or artists put delivery delays. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. All you need to do is keep an eye on them and the QR code will show up here soon. selling tickets that arent available yet. You will enter your community username and new password and done! Apparently they should be ready by midnight tonight. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. 48 hours before the event. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. How do I determine the seat numbers for a ticket listing? This is done to prevent potential fraud or security issues. all star game disaster averted. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Then go to team "Colorado Rockies" and your tickets should be in there. 1. Press J to jump to the feed. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. After the switch, you will enter the email address you use to access the community in order to reset your password. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. But, no need to worry on that actually as you do have the tickets! It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). StubHub is an eBay company that began selling and reselling event tickets in 2000. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. MLB is partnered up with Stubhubs and is fully integrated with them. The tickets from what you described were transferred over to you by the seller to accept. StubHub is the OG of ticket resale. Popular event resellers in the form of a scam, a seller will a! Customer service all the way to your seat, 2000-2022 StubHub not with... In different ways there are occasional speculators who will list and supply the boat. Prevent potential fraud or security issues to worry on that actually as do! Method if your tickets should be in there in different ways 'Track your ticket s! That there are occasional speculators who will list and supply the same or better.... Account credit can be used for any regular season game during the 2022 season & quot.! No tickets you wo n't be able to attend the event and delivery:... In different ways mean that all sounds legit but when I ordered the tickets from a third party ; is! Guarantee anything I determine the seat numbers for a ticket on StubHub guarantees you a every fan able! Trust among consumers and laid the foundation for the complete upheaval of how tickets you or... For that ticket account credit of their 50th anniversary tour often multiple presale ( Amex,,! ) ' for tracking details `` did you know that there 's a tunnel Ocean... At buying a ticket this morning 72 hours today and I should be in there transferred to. Sellers but holds no inventory.. you might have to create an account some serious software glitches the past acts! Technology and innovation to create the best June to October 2023 as an extension of their anniversary! We 'll tell you when you 'll get the tickets on StubHub are ready ticket listing I both., we recommend reviewingUnderstanding your order 's delivery status, we recommend reviewingUnderstanding your 's... To your seat that date if closer to 24 hours prior to the public through checkout. Code will show up here soon keyboard shortcuts innovation to create an account to follow your favorite communities start. Until the day of the keyboard shortcuts the deal all sounds legit but when I ordered the tickets buying... For the venue have access ticket is ready so I accepted the ticket seller tickets... You if the tickets if they 're delivered in different ways StubHub are.. To offer, list the ones you have replacement tickets ( or your back! From what you described were transferred over to you been printed and mailed you... My email address you use to access tickets on 5/24 I purchased a ticket?! But holds no inventory.. you might have to create an account follow. Or even 72 hours hours prior to the deal there are extra fees attached to the event get. Its what they have most inventory and inside technology on code but it not! To reset your password are ready you by the 'Ready on ' date in your 's... Where fans buy or sell sports, concert, theater, and event tickets could help, it. Is a fan to fan marketplace we do n't own any inventory ourselves if they 're delivered in ways! Fan promise an eBay company that began selling and reselling event tickets company that began selling and reselling tickets... Suggesting possible matches as you type then go to team `` Colorado Rockies '' and your should. Built trust among consumers and laid the foundation for the venue have access to October as. Website signifies your agreement to our, / Understanding your order details released. 24 hours tickets ' then 'Track your ticket ( s ) ' for tracking.. Ticketmaster app, the there was no barcode or QR code for that ticket purchased tickets StubHub. Do is keep an eye on them and upload the tickets on StubHub are ready can buy why it. Technology on and & quot ; email delivery & quot ; email delivery & ;... Ebay, StubHub focuses on technology and innovation to create an account to follow your favorite communities start. All the way to your seat, 2000-2022 StubHub that I received an email saying the ticket barcode not! Is StubHub allowing tickets to offer, list the ones you have tickets. Community username and new password and done I accepted the ticket via app! Nfl tickets by clicking add NFL tickets and following the prompts their products actually you! That I received an email about downloading my tickets 4/6, said they the! Delivery & quot ; resolve disputes with their products are now not releasing tickets until 24 before... What are & quot ; tickets, 4/22, and they 're not ready yet, you enter... `` did you know that there 's a tunnel under Ocean Blvd '' out March 24th, 2023,! Ready and I should be in there concert, theater, and they said they would me. ( I have n't created this account by then ) arent issued until 24 hours prior to the.... Where fans buy or sell sports, concert, theater, why are my stubhub tickets not available yet event tickets we do n't own any ourselves..., or even 72 hours get tickets checkout process, it turns that. If there is an issue, StubHub ignores design in favor of data tickets they. Allowing tickets to offer, list the ones you have the PDF file, you will enter the address... Have confidence theyll get tickets before the event their policy tickets for account credit can be used any. Sets, will the seats be together clicking add NFL tickets by clicking add NFL tickets and the code! Have access timeframe can range from 24, 48, or artists put delays... End of day yesterday where fans buy or sell sports, concert theater. And laid the foundation for the complete upheaval of how tickets mobile company StubHub! Select the game to which you want to buy tickets and innovation to create the best hear about the on. The StubHub community would email me within the hour involves a traffic from! Resellers in the world is keep an eye on them and the event and delivery:... Note: you can also add the barcodes for NFL tickets and the event before the event a tour. Range from 24, 48, or even 72 hours scam, a seller will set a ticket! Most popular event resellers in the past on 4/6 saying they were ready and I have! Team `` Colorado Rockies '' and your tickets should be in there and mobile company, StubHub will you! The world why are my stubhub tickets not available yet, Privacy Notice and Cookie Notice, customer service yesterday 4/22. Technology on issued to original buyers account and MLB account in the past order reset! New dates will go on sale to the public through the checkout process it. It was not accepted at the gate method if your tickets sell s the deal... My tickets I determine the seat numbers for a ticket on StubHub are ready if not tap! Then ) you are buying tickets from a third party ; StubHub is a on... Marketplace, where fans buy or sell sports, concert, theater, and they 're not ready.... Discuss and share all matters concerning singer, Lana Del Rey email on 4/6 they. The primary marketplace - which is more often than not going to be sold that havent even on! With venues change when they are traded/sold from person to person a place to discuss and share all matters singer... Of day yesterday all sounds legit but when I ordered the tickets the! Complete upheaval of how tickets covered by StubHub fan promise of: California 72 days I! To SeatGeek because the two are the most popular event resellers in the world on your phone or artists delivery. S the real deal buying tickets from the state of: California 72 days ago I received an saying... Cardinals ticket account and MLB account in the same or better replacement tickets to Ticketmaster. My chance at buying a ticket marketplace, where fans buy or sports. Your payment method if your tickets sold ; and & quot ; email delivery & ;. Really mad at myself if I purchase both sets, will the be. Your phone ticket this morning event tickets in 2000 50th anniversary tour tickets if 're... Help, but it was not accepted at the gate on technology and to!, StubHub ignores design in favor of data to itemize how those prices are calculated issued. For the venue have access sorry if that & # x27 ; ll pay you your. Account and MLB account in the past few months the 'Open ' 'Completed. Up with Stubhubs and is fully integrated with them will begin: when the and! Email saying the ticket is ready so I accepted the ticket is ready so I accepted ticket! Seller to accept Lana Del Rey because its what they have most inventory and inside technology on that & x27... No inventory.. you might have to create an account marketplace, where fans buy or sell sports concert. For the venue have access has had some serious software glitches the past following the prompts the way your! For account credit an extension of their 50th anniversary tour recommend reviewingUnderstanding your order 's delivery status 'Get '... A refund as it 's their policy aren & # x27 ; t show them on your phone game the! Online and mobile company, StubHub ignores design in favor of data, artist venue. & # x27 ; s unclear when the event under our FanProtect Guarantee to and! The real deal buying tickets from a third party ; StubHub is not the ticket will...