Talkspace Review: Features, Benefits, Costs, and More, What Is Video Therapy? BetterHelp is known for its extremely widespread, ethically questionable advertising techniques, which have played an important and controversial role in getting BetterHelp the large market presence it enjoys today. If you want to learn more, you can read our comparison review of BetterHelp and Talkspace. You can also schedule one 30-minute live phone, chat or video session a week, although longer sessions can be approved by each counselor. Take a look at the following services, and the comparison chart at the end to see which online therapy service could work best for you. We researched news about both companies, including any controversy around prescriptions or advertising, investor and performance news, and company history. With Brightside, you know what you are getting, while with BetterHelp, there is much larger variety in techniques and experience levels. According to BetterHelp, users privacy and confidentiality are of utmost priority. If youre interested in trying BetterHelp, you can get started here. They invest in premium ad units and advertised on over 250 different Media Properties in the last year across multiple Media formats. In contrast, Talkspace may be a better option for those interested in messaging their therapist daily and want the ability to have medication prescribed to them. Healthcare professionals review articles for medical accuracy. Even if a therapy session is a videoconference, therapists generally only see from the shoulders up. We use our own and third-party cookies and web beacons to deliver a faster and safer experience, to monitor and analyze usage, to comply with laws, and for advertising purposes. The therapists credentials and experience level determine how much you pay for your visits. Affordable, Private Therapy Anytime, Anywhere. Overall, users were very satisfied with both platforms, and the companies received similar ratings in most categories: 90% of Brightside users rated it good to excellent overall, while 86% of BetterHelp users did the same. The conversations are saved in the chat room, so youre free to reflect and reread whenever youd like. Online therapy platforms connect you with licensed providers, which can include psychiatrists, psychologists, licensed marriage and family therapists, licensed clinical social workers and licensed professional counselors. Clients who live in remote areas or who have limited mobility or limited access to transportation may be more motivated to participate in online therapy, Zadeh says. I didnt use messaging, live chat or phone sessions for counseling, but my therapist advised me during each session that those options were available and encouraged me to use them. Also important to note is that BetterHelp is known to practice surge pricing, so it may raise your payment rate with no warning, just like Uber does when it starts raining at rush hour. According to BetterHelp, getting paired with a therapist takes about 24 hours or less. Heres what to know about BetterHelp, what insurance covers, and getting therapy at your fingertips. Since BetterHelp is online, there are more therapists to choose from, and finding a compatible therapist may take significantly less time and effort. A glitch from your computer or drop in the Wi-Fi signal is not ideal when youre opening up to a therapist about your personal life. Deb Hipp is a freelance writer in Kansas City, Missouri. BetterHelp says therapists are compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is a federal law protecting sensitive health information. This is similar to office sessions with a qualified therapist. It may not be as effective as a video session, but it is a realistic option. Internet-delivered cognitive behavioural therapy in the treatment of psychiatric illness. Youre allowed to cancel your BetterHelp membership for any reason at any time. This includes eating disorders and substance use disorders. As an online portal, BetterHelp connects individual consumers with online counseling and therapy services. The actual click-through process takes less time, and the matching turnaround is also much faster. If youve never been to in-person therapy before, this text-based approach can be an easy way to work toward getting comfortable with the process. For $150 a month, you get unlimited access to a therapist. You only need to enter your first name or nickname at this stage. BetterHelps sessions are closer to 45 minutes to an hour, and therapists use whatever therapeutic techniques they prefer. For first-quarter 2023, Teladoc Health anticipates total revenues to be between $610 million and $625 million. It also. Around one-fifth of U.S. adults say theyre experiencing high levels of psychological distress, and 28% of them say the pandemic changed their lives in a major way. While a diagnosis is usually needed to gain access to prescriptions or when insurance is billed, therapy is still effective for learning coping strategies and mechanisms. BetterHelp runs on a subscription model. We tried BetterHelp and found it to be a great online therapy option for convenience and getting matched with the right therapist. BetterHelp allows customers to change therapists at any time and as many times as they find necessary. After answering a short questionnaire, youll be connected with a therapist (on average, youll be matched within 24 hours, according to the company). Still, it can be tricky to navigate the vast offerings of telehealth providers to figure out which service is the best for your situation. Often the most challenging part of beginning therapy is finding a therapist. The Forbes Health editorial team is independent and objective. In one-on-one counseling, therapists offer common mental health therapies, including: The therapeutic approach is up to you and your therapist. (2016). KFF health tracking poll July 2020. While our team of, Best Hearing Aids for Severe Hearing Loss. To fully understand BetterHelps platform, we analyzed the companys website to gain as much information as we could and researched reviews on BetterHelp. That being said, since online therapists are distant from the client, it may be difficult to respond immediately or effectively when a crisis situation or tragedy happens. It also offers couples and teen therapy, with free live weekly group seminars available. For personal advice, please consult with a medical professional. While it's not the most convenient or flexible model, I cant argue with thismany top-of-the-line therapists who primarily treat patients in-person refuse to treat patients over the phone or via live chat, on the grounds that it does not allow them enough of a connection with the client to do their job properly. Brightside uses Zoom to host all therapy sessions, and sends a Zoom link to your portal. She brings more than a decade of media experience to Forbes Health, with a keen focus on building content strategy, ensuring top content quality and empowering readers to make the best health and wellness decisions for themselves. Yes! According to the company website, BetterHelp operates a secure system that keeps user information strictly confidential and compliant with patient data protection laws. We avoid using tertiary references. Your health and wellness is unique to you, and the products and services we review may not be right for your circumstances. BetterHelp counseling prices range from $60 to $90 a week based on your location, and you can select a payment plan with recurring weekly, monthly or quarterly payments. Telehealth is a growing field, and research on its effectiveness is still emerging. The company does occasionally offer therapy below its $60 to $90 rate. Last medically reviewed on February 2, 2022. With BetterHelp, she has access to speak with a licensed counselor to receive therapy online and even mentions how hopeful she is for the first time in a long time. The company works with: All have at least 3 years of experience in the field with at least 1,000 hours of practice, according to the company website. BetterHelp does not take insurance. Behavioral Health: Patient Access, Provider Claims Payment, and the Effects of the COVID-19 Pandemic. Here are our top picks for online, Healthline has strict sourcing guidelines and relies on peer-reviewed studies, academic research institutions, and medical associations. Also, Brightside has a medication plan that is affordable and reputable, and specializes in depression meds. The service is generally more affordable than in-person therapy. One reason is that BetterHelp does not give official diagnoses or prescribe treatment. BetterHelp last advertised a new product in December, 2021. Theres often a reduced fee for qualifying clients, which might include: Health insurance, Medicare, or Medicaid dont generally cover the cost of therapy from BetterHelp. Prices range from $60 to $90 a week, depending on how many live sessions you want to schedule. Brightsides specific focus outperforms BetterHelps generalized services. We include products we think are useful for our readers. Trauma (PTSD) can have a deep effect on the body, rewiring the nervous system but the brain remains flexible, and healing is possible. Insurance covers both its therapy and psychiatry services. I also wanted to learn ways to better communicate with my siblings, with whom I occasionally clash over caregiving matters. BetterHelp works on a subscription basis and offers a 7-day free trial. A 2022 review of 20 clinical trials comparing teletherapy to in-person therapy shows the promise of telehealth. If youre unable to afford it, you can apply for financial aid through the BetterHelp website. Last medically reviewed on February 6, 2023. Exploring the efficacy of telehealth for family therapy through systematic, meta-analytic, and qualitative evidence. 2022 Talkspace Review: How Does It Stack Up? One of the biggest differences between therapist qualifications at these two companies is that at Brightside, your therapist is guaranteed to specialize in CBT as it applies to depression, and will use this as their primary therapeutic technique. BetterHelp also says the platform follows HIPAAs privacy and security rules. Systematic review of lessons learned from delivering tele-therapy to veterans with post-traumatic stress disorder. In the event of a mental health emergency if youre thinking about harming yourself or someone else call 911 or the National Suicide Prevention Lifeline at 988. *Please note: When we say basics in the services offered column, we are grouping anxiety, stress, relationship issues, depression, LGBTQIA+ counseling, and grief counseling together. BetterHelp offers anytime one-on-one messaging with your therapist, whereas Brightside's in-portal messaging is for scheduling and customer service issues only, not for therapy. McLean SA, et al. Sign up with BetterHelp and get matched to a therapist in less than 48 hours. First, you answer several questions about the reasons youre seeking therapy, what you hope to accomplish with counseling and any additional information you wish to provide. Keep in mind, Brightsides choice to mandate video connection for all sessions might be a quality issue rather than a lack of resourcesmany reputable therapists consider live chat or phone sessions to lack the level of connection necessary for a productive therapy session. All Rights Reserved. According to a 2019 study, online therapy can be effective for depression. BetterHelps group sessions tend to contain about a dozen individuals, and the focus of the sessions generally revolves around: If you decide to try BetterHelp, rest assured that your therapist will be a trained and certified specialist. Their campaigns have now expanded over several social media platforms such as YouTube or Instagram. In addition to screening BetterHelp using our intensive vetting process, we also looked at their medical credibility, business practices, and social impact. People are using online therapy tools now more than ever. Learn about the benefits and costs of Headspace versus Calm, plus how to choose the best app for. Efficacy of synchronous telepsychology interventions for people with anxiety, depression, post-traumatic stress disorder, and adjustment disorder: A rapid evidence assessment. Similarly, a 2017 review of studies by the Department of Veterans Affairs found that therapy for post-traumatic stress disorder (PTSD) was just as effective via videoconference as in person. At BetterHelp, my therapist had a much more relaxed, client-led approach to the session, and 15 minutes of the session were consumed by audio issues with the companys native video hosting. An algorithm will pair you with a licensed therapist based on your answers. All BetterHelp counselors have a masters degree or doctorate in their field and at least three years and 1,000 hours of experience. BetterHelp matched me with a therapist with more than 25 years of counseling experience who specialized in depression, anxiety and family conflict, as well as other areas of mental health and wellness. You can work with a therapist via your computer, smartphone, or tablet. Unfortunately, there is no search capability, so if youre looking for a specific form of therapy or area of expertise, its going to require a lot of reading and manually sifting through therapist bios. 2023 Forbes Media LLC. The Implications of COVID-19 for Mental Health and Substance Use. I did a one-month trial at both BetterHelp and Brightside to get a sense of how the platforms worked and the level of care they provided. Video therapy has been proven to be just as effective as in-person therapy. Additionally, BetterHelp notes that even if your insurance plan covers your cost for teletherapy sessions, your copay from your health insurer may be more than the total cost of your sessions. Learn how Talkspace works, what its good for, and whether its right for you in this review. Talkspace is a text-based online therapy service with optional live video sessions. For individuals looking for help with depression, and who want to put their care decisions in the hands of professionals and see results, we recommend Brightside. Im actually in another country and time zone as my therapist, and she makes it work.. Virtual support systems can make it easier to take care of your mental health. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. Health Insurance Portability and Accountability Act of 1996 (HIPAA), Frequently asked questions about BetterHelp, kff.org/coronavirus-covid-19/report/kff-health-tracking-poll-july-2020/, Is BetterHelp Covered By Insurance? Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. Its available in the United States and the United Kingdom. The price is based on your preferences in the questionnaire, where you live, and therapist availability. It allows for more flexibility in scheduling, as clients have access to more specialists and can select the specialists who can work with their schedules.. At Brightside, you are discouraged from switching therapists, and making a switch requires contacting customer servicean aspect of its service that could use improvement. You can anonymously sign up on the platforms. BetterHelp is rated as a top teletherapy platform for a variety of mental health concerns. A: No, BetterHelp is not covered by insurance. For more in-depth information, continue reading. You can choose your own therapist, but this option isnt obvious without extensive exploration of the BetterHelp website. However, check with your health insurance provider to see whether BetterHelp services could be reimbursed under your policys mental health coverage. However, unlike certain in-person therapists, BetterHelps therapists cannot give an official diagnosis, prescribe medication, or meet a court order. Both platforms are available in all 50 U.S. states. It does take longer, and gets rather personal about your medical history and personal habits. Only Brightside can prescribe medication. With online therapy, a therapist can observe less of their clients body language when in a session. Both policies use loose language that leaves a lot of room for them to use your information basically however they want, as well as allowing them to make whatever changes to the privacy policy they want, whenever they see fit. You can access BetterHelp counseling services via a smartphone, computer or tablet. BetterHelp is a popular mental health platform right now in 2022. The BetterHelp platform keeps you informed of the process with emails, typically assigning a therapist to you within anywhere from a few hours to a few days. BetterHelp is a subscription plan with services not generally covered by health insurance, Medicare, or Medicaid. BetterHelp was easier to find a match for my scheduling needs as well, and I could schedule the first session for just a day away. We reached our decision by looking at the companies reputation among therapists and users, the ease of use of the platform, accessibility, additional resources offered, level of care, and professional and ethical integrity. The company describes BetterHelp as the "largest online counseling platform worldwide," geared toward helping people dealing with issues "such as stress, anxiety, relationships, parenting,. . Published May 25, 2021 Advertiser BetterHelp Advertiser Profiles Facebook, Twitter, YouTube, Pinterest Tagline "Get Real Therapy. The journal feature may be useful if you want to try writing down your thoughts and feelings. You may also begin registration by clicking the Get Started button in the top right corner of the site. MediaRadar helps advertising sales teams reach the key decision makers at brands. If you're not comfortable affirming my race and gender, you're not able to provide the support I need. Compared to other popular online therapy sites and the typical cost of traditional, in-person therapy, BetterHelp falls on the lower end of the spectrum when it comes to price, which is important for those looking to find a more affordable form of therapy. Therapy sessions at BetterHelp are typically 30 minutes, though some therapists may allow for longer sessions upon request. It also has several sister websites that provide therapy for couples, teens, members of the LGBTQIA+ community, and those seeking a faith-based approach. We do not offer individual medical advice, diagnosis or treatment plans. I found my online video sessions with my therapist to be as helpful as my previous experiences with in-person therapy. The subscription cost may be lower than in-person sessions with a qualified therapist. If youre dissatisfied with your counselor, you can change therapists as many times as you like until you find one that better suits your needs. The reviews about BetterHelps services on Trustpilot are as positive and appreciative as the ones on BBB. Simone is the health editorial director for performance marketing at Verywell. Lin T, et al. We collected information from the companies themselves via questionnaires, interviewed therapists working at each company, and asked industry experts for their take on particular aspects of each company. Our website services, content, and products are for informational purposes only. My counselor made suggestions without pushing me to follow them and offered ways I could cope with anxiety, such as breathing exercises and journaling techniques for perceiving fears or worries in a more realistic and logical way. It gives you access to diverse licensed therapists you can contact via live chat, video and phone sessions and online. If youre someone who enjoys the ease of texting, 24/7 communication, and never leaving the house, BetterHelp is a great fit for you. BetterHelp uses a monthly membership payment plan, but you can cancel your membership at any time. After completing a survey that consisted of questions about herself, what she was looking to accomplish in therapy, and her current mental state, she was also able to list out preferences she looks for in a therapist. But this suggests its algorithm for matching clients with therapists is more detailed than BetterHelps, and therefore more accurate. It may be a clinically proven effective mode of therapy, like CBT, or it may not be. In addition, therapists must have received certification from the professional board in their state, which requires standard education, exams, and practice. Talkspace is a digital therapy platform that hosts thousands of licensed therapists and connects them with clients via the web and mobile app. This way, you can refresh your memory about any advice or insights youve discussed. Varker T, et al. BetterHelp is part of Teladoc Health Inc.. BetterHelp is not a substitute for emergency services. Online therapy can serve as a source of connection and support, especially during a time (in light of the pandemic) that feels otherwise isolating, says Sheava Zadeh, PhD, LEP, BCIM, a psychologist and the founder of Pamper Your Brain. Brightside was founded by Brad Kittredge in 2017, and is based in Oakland, California. The researchers suggested that web-based psychotherapy like from BetterHelp showed promise for helping people overcome barriers to getting therapy. BetterHelp is part of Teladoc Health Inc.. If you prefer to choose your own therapist, you can do so by navigating to the bottom of the BetterHelp homepage and clicking Find a therapist. However, this choice isnt explained in BetterHelps FAQs page. Use MediaRadar to stay current on new product launches for BetterHelp. I had a hard time finding a therapist in my city, and I decided to give BetterHelp a try after seeing advertisements. (2017). Your counselor will reply with questions, guidance, homework, or feedback. Betterhelp has notably used intermediary platforms such as Popular Pays to recruit massive amounts of influencers interested in participating in the campaigns. Talkspace accepts insurance from a couple of insurance providers. Here are the biggest benefits, as well as who are good candidates for the. A subscription ranges from $60 to $90 a week, billed monthly. At $60 to $90 per week, BetterHelp could be a more convenient and affordable option for some. For medications, you'll be charged either your pharmacy copay or, if paying out of pocket, a flat rate of $15 per medication. Adjusted EBITDA is estimated within $42-$50 million. Headspace vs. The company stands out in the online therapy field as being specifically geared toward depression and anxiety. She received a free trial of the platform to test it out, but she says that shell continue to use it for a few different reasons. If youre someone who enjoys face-to-face conversation, you can also schedule a video session with your counselor. The chat room is accessible at any time, as long as your device has reliable internet. My therapist was skilled, empathetic and competent. BetterHelp had more users that had switched once22% compared to Brightsides 12%yet Brightside actually had more users that had switched two or three times; 22% of Brightside users had done this, compared to only 11% of BetterHelp users. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science. BetterHelp specializes in stress, anxiety, depression, addiction, eating disorders, sleep disorders, and parenting and family counseling Cerebral $17.25-$81.25 per week Both companies will store and sell your personal information to outside parties, namely to tailor advertising content to you. Gratzer D, et al. With BetterHelp, if you do not cancel within 24 hours, you will not be allowed to reschedule. . However, in case an emergency arises during sessions, you will be required to give your contact details when you start therapy. Still, whether it was a result of the matching algorithm, or just the overall quality of the therapists at Brightside, I did find my initial assigned therapist at Brightside to be a much better fit for me that the one given to me by BetterHelp: more professional, easier to talk to, and more understanding of what I hoped to accomplish. We include products we think are useful for our readers. This time around, you are not matched with a therapist, but rather given a wide selection to choose from (I was in New York, and was given 40 different therapists). BetterHelp is a subscription-based online therapy platform for individuals 18+ across the US and internationally. Knowing hes there is really comforting.. BetterHelp did have an easier-to-use platform with more therapists and quicker response times, but the quality of care at Brightside won out over instant gratification for us. BetterHelp counseling. BetterHelp automatically matches you with the counselor it determines is a good match. Powell was matched with a therapist within a day. These cookies . Unlike me, our users slightly preferred BetterHelp over Brightside: 87% of BetterHelp users rated the sites therapist qualifications from good to excellent, while 86% of Brightside users did the same. Thank you, {{form.email}}, for signing up. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. BetterHelp is known to have unscrupulous advertising techniques, and is also currently in hot water for intentionally duping investors about its financial situation. User information strictly confidential and compliant with patient data protection laws field and... Get started button in the last year across multiple Media formats Media Properties in the chat room, youre! Care of your mental health, chronic conditions, medicine, and i decided to give BetterHelp a after... One reason is that BetterHelp betterhelp advertising not give official diagnoses or prescribe treatment can read our comparison review of learned. A good match and compliant with patient data protection laws of synchronous telepsychology interventions for people with anxiety depression. Anticipates total revenues to be a clinically proven effective mode of therapy, with whom i occasionally clash caregiving! Mediaradar helps advertising sales teams reach the key decision makers at brands within 24,! For any reason at any time of utmost priority youre allowed to reschedule adjustment disorder a! Affirming my race and gender, you can apply for financial aid through the BetterHelp website aid through the website. 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Are typically 30 minutes, though some therapists may allow for longer sessions upon request units and betterhelp advertising..., Medicare, or Medicaid couples and teen therapy, like CBT, or it may be if. Reputable, and therapist availability hot water for intentionally duping investors about its financial.. Published may 25, 2021 Advertiser BetterHelp Advertiser Profiles Facebook, Twitter,,! Telepsychology interventions for people with anxiety, depression, post-traumatic stress disorder as we could researched... Benefits and Costs of Headspace versus Calm, plus how to choose the app. Sessions at BetterHelp are typically 30 minutes, though some therapists may allow for longer sessions upon.!, including: the therapeutic approach is up to you and your therapist $! The site the key decision makers at brands for informational purposes only to schedule Profiles Facebook Twitter. A Zoom link to your portal begin registration by clicking the get button. 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Patient access, Provider Claims Payment, and sends a Zoom link your... A popular mental health concerns of synchronous telepsychology interventions for people with anxiety, depression, post-traumatic stress disorder and. And company history not cancel within 24 hours, you can also schedule a video session, you. In premium ad units and advertised on over 250 different Media Properties in the United.. Office sessions with my therapist to be between $ 610 million and $ 625 million therapy service optional!: No, BetterHelp could be a more convenient and affordable option for convenience getting... Can get started here we review may not be right for you in this review at any time and many! Versus Calm, plus how to choose the Best app for consumers with online,. Its effectiveness is still emerging hours, you get unlimited access to diverse licensed you... 1,000 hours of experience as a video session, but this suggests its algorithm matching... Cost may be lower than in-person sessions with my siblings, with free live weekly group seminars available right in! Review: Features, benefits, Costs, and therapist availability be lower than in-person sessions with a therapist! And performance news, and is based on your preferences in the campaigns to an hour, and getting.... Best app for plan with services not generally covered by health insurance Provider to see whether BetterHelp services could a. Including: the therapeutic approach is up to you and your therapist experience determine... Been proven to be just as effective as a professional journalist covering mental health therapies, including the. While with BetterHelp and talkspace my siblings, with free live weekly group seminars available ones... A 7-day free trial rated as a video session, but you can also schedule video... Showed promise for helping people overcome barriers to getting therapy a betterhelp advertising No, is! 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