You can find more information on severe weather here. Do Landlords Have to Pay Interest on a Security Deposit in New York? Are there rent payment grace period laws? You can learn all about about home care and resident maintenance responsibilities on our "Home Care & Maintenance" page here. All adult applicants must complete the process within 48 hours of receiving that link or your application may be delayed or cancelled. - For misdemeanors offenses involving crimes against persons, property, or animals, financial crimes. The cost of the program is FREE to current residents of FirstKey Homes . Once you apply for a home it can take up to 72 hours to receive a decision. I understand that the government has paused evictions. Any applicant that appears on an OFAC list is subject to automatic denial. You will have 24 hours from the time of our notification to visit the home and decide if you would like to rent the home. Subscribers can pay a one-time fee to report up to two years of previous rent payments at their current property. I just contacted Progress to set up partial payments, but I havent heard back yet. If you have questions about the income verification process, you will be able to contact The Closing Docs support team once you apply and receive the invitation to complete the income verification process. To setup this feature, click the Resident Services and log into your account. Rent is due by the 1st of every month unless otherwise noted in your Lease Agreement. Generally, no, but be sure to check your Lease Agreement and the community guielines (CC&Rs) of the Homeowners Association. If the guarantor resides in AZ, LV or TX and is married, his/her spouse will also be required to sign the guaranty but will not be subject to the Lease Application or Lease Application Fee. Status: Unanswered. After you submit your lease application, all adult applicants will receive an invitation to verify their identity via email. Im having issues with my trash service, who should I contact? We do not accept guarantors as additional applicants; By acknowledging the terms and conditions outlined in the FirstKey rental criteria, the Applicant confirms all information provided is true and accurate. The guarantor is subject to the same guidelines as applicants. Once logged in, select the Edit Profile tab. What should I do? Its filled with information that will help you have as easy of a transition out of the home as possible. FirstKey is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we operate. Often intimidating for taking your invoice. 1. Learn more about renters insurance by clicking here. After paying the convenience fee, youll be able to view our homes. To add a roommate to your lease, please click here and complete this form. No lease shall exist between an Applicant and FirstKey unless and until the parties enter a fully executed Lease Agreement conditioned on the Applicant paying all required fees, security deposits, and rent. Youll then need to enter in the pro-rated rent and any other fees listed as a one-time payment and make your payment from there. What kind of information is in the background and credit screening? Log in, then create an account, add a credit card, and pay online. Simply leave your keys in the lockbox that is located on the side of your home. Once youve found the home you love, you may apply directly on the homes listing. If an Applicant falsifies their application or supporting documentation, FirstKey has the right to hold all deposits and fees paid to apply towards liquidated damages. Yes. Renters choose FirstKey Homes because they want overall better value - including more living . A non-refundable Administrative fee is required upon move in, price varies per market; All Applicants are required to provide valid identification. If you would like to add a pet to your lease, please click here and complete our Add/Remove a Pet form. Please be sure to include complete and accurate information in your application. We moved in on the 1st of Feb and still to this day, no contact back. You must maintain the Pool, in between service dates, by skimming the surface, the floor, as well as, regularly emptying skimmer baskets and removing any flotation devices or toys after utilizing the Pool. What are my maintenance responsibilities? Please contact Appliance Warehouse to schedule the pick-up of your rented washer/dryer. *Note: FirstKey Homes requires residents to carry rental insurance. A quarterly collection of announcements, tips, and info delivered Criminal history will be assessed on the risk to persons or property by an applicant including but not limited to the type of crime; the severity of the crime; circumstance of the crime; and the length of time since the crime occurred. No. (Residents in North Carolina will be required to move all utilities to their name and will not be enrolled in the Conservice program.). An administrative fee will apply. Hi *******, We have received your complaint and appreciate the opportunity to work on this with you. Please CLICK HERE to learn more about the payment options available to you and how to make your payment. The monthly utility fee for septic systems in a Progress Residential home is $39.60 which is comparable to sewer and wastewater utility costs through most municipalities. These details will be provided to you before you move in. Yes, but we only offer leases that start on a weekday. How much will my credit score change due to rent reporting? We can perform maintenance even when youre not home. Can I make changes to my application after Ive submitted it? Are there fees in addition to the monthly rent? In addition to online payment options, text-to-pay, automatic withdrawals, check, money-order, cashiers check, and WIPs, we allow you to make partial payments. There may be government or other third-party resources available to you that can provide financial assistance and additional support. I hope all are like her. 1 sloop703 7 mo. Another easy and convenient way to make payments and manage your account. This approach helps us ensure that everyone is treated fairly and equally. I rented a washer/dryer through Appliance Warehouse and Im experiencing issues, who should I contact? We start by hand-picking high-quality homes located in some of the most desirable neighborhoods in the country. 6802(e)) or its implementing regulations ("NPI"), may be shared with Equifax and SafeRent Solutions, LLC, and consents to the use of this NPI for the purposes of identity verification and fraud prevention." For example, you may be subject to monthly Pet Rent, monthly Pool Fees, and specific utilities depending on the home. If you are late by more than 30 days Esusu may cease reporting your data altogether and close out the service. If you're preparing to move out of a Progress home, please take some time to read our Moving Out of a Progress Home page. No. There may be government and third-party resources available to you that can provide financial assistance and additional support. How will my rent payments appear on my credit report? Rental rates take into consideration all aspects of the home, the market, and comparative rates of similar homes within a radius surrounding the home using the most current available data. Move-in Orientations are available Monday through Friday between 9am and 12:30pm local time. For more information about how to do that, please read our page, Living in an HOA Community. Progress Residential allows you to transfer from one of our homes to another at any point in your lease. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [emailprotected]. Receiving feedback from you through surveys is the best way for us to identify problems and ways we can get better. 2021 RentTrack, Inc. All Rights Reserved. I rented a washer/dryer through Appliance Warehouse and I need it to be picked up before I move out, who should I contact? If you place an emergency maintenance request, well contact you within 2 hours. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. Are washers and dryers included in the home? Our team members will continue to work with an abundance of caution, wearing masks, avoiding handshakes, and maintaining a safe distance (over 6 ft) when working inside your home. Progress Residential must be listed as an additional interest on the policy. Will I be charged for maintenance service requests? It is important to know that we are working with our residents who find themselves in financial distress and unable to pay rent due to COVID-19. Pay by Check, Money Order, or Cashier's Check How often will maintenance be completed on my home? However, if you choose to cancel your application, if your application is approved and you choose to not proceed with a lease, or if your application was denied due to falsification on the application or the supporting documents, the Holding Fee is not refundable. Are there notice of entry laws? This document details the Resident Selection Criteria for FirstKey Homes, LLC ("FirstKey"). Approved applications are valid for thirty (30) days, after that time period, all Applicants must provide written consent for additional screening, credit checks, income verification, and re-qualification for a property managed by FirstKey Homes, LLC. traffic or alcohol-related offenses), will not decline the Applicant. (For more on the Holding Fee, please continue reading the questions in this section.) For emergency requests, we will respond to you within 2 hours. Once you confirm, we will work to schedule service. We have a webpage dedicated to giving you all the information you need about moving into a Progress home. Studies have shown credit score increases of 25 to 50 points in the first three months. The information you provide in the Lease Application, or information we obtain with your permission the rental application, will not be sold or distributed to others. My Progress Residential home uses a septic system, is there a fee? The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. The air filter subscription service is a required service for Progress Residential homes. of the person who received . Standard Limit/Maximum Amount - 1 month's rent. Your security deposit will vary based on the monthly rent of the home you choose and other variables including, but not limited to, credit history, verifiable income,and the quality of supporting information. No, your on time payment will NOT benefit you unless you are participating in the rent reporting program with Esusu. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. If your application is approved and you move forward with your lease, the Holding Fee will go toward your move-in costs. How do I maintain the Lawn Irrigation System? No pet fee or pet rent is required for fish. From the 9thto the 21stof each month, we do not accept rent payments to allow our accounting team time to process payments, credit accounts, and calculate fees for the next month. While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. No, but landlords are recommended to provide prior notice to the tenant before entry. **A $35 Convenience Fee will apply to payments made by credit card. We also recommend reading our Home Care & Maintenance page since some policies may be different from what youre used to. We take care of You can opt-out of the rent reporting program by responding to Esusus outreach or contacting them at [emailprotected]. Application_Guide_R_8.2020.pdf (3 MB) Weve compiled a list many of those resources here. What Are the Sublease and Assignment Provision Laws in New York? We proudly serveAtlanta,Charlotte,Dallas,Houston,Indianapolis,Jacksonville,Las Vegas,Memphis,Miami,Nashville,Orlando,Phoenix,Raleigh,Sarasota, Southaven,Tampa, and Tucson. Service animal documentation must be in the form of a note from a qualified healthcare provider stating that the animal alleviates the effects of an existing disability. When will I receive my Security Deposit back? ago Have your rent automatically deducted from your bank account each month without the convenience fee. Are there rent payment grace period laws? The communication is kind of slow. The Pool Maintenance Fee is $125 a month. We work hard to respond to you within 24 hours for non-emergency maintenance requests. You can learn more about home care and resident maintenance responsibilities here. If I am not enrolled in Esusu will I grow my credit score with my own time payment anyway? What happens if my application is denied? First and foremost, if severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. Weve compiled a list many of those resources HERE. If that happens it will appear on your credit report as closed and you will be eligible to participate in the program again after 6-months. We work hard to price our homes as fairly and affordably as possible. FirstKey Homes, LLC is a Real Estate, Single Family Rentals, and Real Estate Investments company located in Marietta, Georgia with $100.00 Million in revenue and 610 employees. Please note that the lease document is time sensitive and should be signed by all applicants within 48 hours. Please click here to learn more about our policies regarding pets. If Im paying by Check, Cashier's Check or Money Order, where do I send a payment? Ive been impacted by COVID-19/coronavirus and Im having trouble paying my rent. Esusu reports rental payments to the bureaus every month, and the bureaus factor that data into credit scores after completing their own quality control reviews. upkeep and maintenance of a house, which can be costly. Copies must be clear, legible, current (not expired), and military IDs cannot be accepted as documentation. Will Progress Residential waive rent considering COVID-19? An applicant who is denied due to criminal history will cause the entire applicant group to be denied. Learn more about the Move-in Orientation here. Some homes are listed as Coming Soon, what does that mean? Please click here to learn more about our Home-to-Home Transfer program. Weve compiled a list many of those resources HERE. FirstKey Homes offers many types of assistance, support, and information to help you love where you live. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. We also offer a variety of optional value-added services to personalize and enhance your living experience with Progress. Quickly correcting the violation and paying the fine will help ensure the fine stays as low as possible. Box 3708 Albany, NY 12203 If you do not provide proof of coverage, you'll be charged a $9.95 monthly noncompliance fee. Texas: FirstKey Homes of Texas, LLC The following address applies to all of the above: P.O. There may be government and third-party resources available to you that can provide financial assistance and additional support. Applicant acknowledges that nonpublic consumer information, provided on the Rental Application and which is defined under the Gramm Leach Bliley Act ("GLBA") (15 U.S.C. If the banking institution for your method of payment reports that there are insufficient funds available for your payment, your application may be cancelled, or you may be asked to pay with guaranteed funds (cashiers check or money order) within 24 hours. On this page we cover resident responsibilities, maintenance emergencies, and more. We also recommend reading our "Moving In" webpage to learn more about what you need when moving into a Progress home. Quick, easy, and at your fingertips. We noticed very high utilities bills each month, we repeatedly asked to see a break down of the utilities bills but was always declined. I received my renewal offer and noticed my rent is increasing, why? Please contact your property manager or call 844.395.3959 for more information. When Can a Tenant Abandon a Rental Unit in New York? What happens after my application is approved? A guarantor is required for applicants who do not meet the credit requirements. Progress residents automatically receive high-quality, HVAC air filters every three months from Second Nature, a premiere provider of exceptional air filters, for just $10 a month. If your application is approved and you move forward with your lease, the holding will go toward your move-in costs. Our local in-house management professionals provide industry-leading service and utilize our enhanced technology to deliver a superior residential experience. We recommend reading our page, Living in an HOA Community, which is full of helpful information and answers to common questions about HOAs. For other utilities, such as unbundled water, sewer, trash and gas, youll automatically be enrolled in our utilities payment plan, provided through Conservice. Yes. For Equifax credit reports, you will likely see Progress Residential alongside ESUSU on your rental tradeline. Yes. Consumer reports may include but are . As cities ease restrictions and more and more businesses and services begin to reopen, Progress Residential is beginning to safely and cautiously expand our services. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system. The credit bureaus treat a signed lease agreement like a loan toward which you make monthly payments. You can find more information on severe weather here. please CLICK HERE for important information about credit card payments, We've compiled a list of those resources HERE, Learn more about the Move-in Orientation here. We encourage, foster and support an affirmative advertising, marketing and rental program in which there are no barriers to obtaining or enjoying housing because of race, color, religion, sex, handicap (disability), familial status, national origin or any other class of persons recognized under any applicable federal, state or local laws, rules or regulations. It doesnt get any easier than that. 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