The company has done this a few times over the past year. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was more crowded and less fun, but still had a good time. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. That is where you will receive your keys and water park wristbands. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Est permitido traer hieleras a la habitacin? An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. "He had a really good birthday," Walker said. So our $1600 night would now be $2100! Please. Food is edible at best. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Community Rules apply to all content you upload or otherwise submit to this site. Members must complete their profile and set a password to have access to all benefits. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. So half of the water park was closed on a Saturday. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. My kids LOVED IT. Guests will be contacted prior to their visit to verify arrangements. There have been no reported cases of COVID-19 at Great Wolf Resorts. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Coast Guard approved life jackets are available on a first come, first serve basis. .no matter what their ages! 2023 CBS Broadcasting Inc. All Rights Reserved. We had a standard room with 2 adults and 2 kids (17 &8). Towels in the water park are included but are subject to a fee if not returned. Purchase Gift Cards. However, Gov. There is a nominal fee for each long distance call. Tax exemption is not available at the Grand Mound location. It can only be purchased at the time of booking. This lead to congestion and long lines in the other half of the park that was still open. Our retail stores have swim diapers available for a nominal fee. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Have questions about our suites or need help planning your stay? I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Diaper wearing guests are asked to wear a protective swim diaper. Are there any water park restrictions if I am pregnant? In a statement, Great Wolf Lodge cited the large gathering. Cabanas are available to rent daily for your family's comfort and convenience in the water park. I left something at Great Wolf Lodge. The resort will close starting on Sunday with plans to reopen on April 2. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Can I add Bonus Deals on top of deal codes? What time can you use the waterpark at Great Wolf Lodge? We provide towels in the water park area. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Learn More About Great Wolf Resort's Privacy Policy. I let employees know. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Click Here to Book Direct. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. 2501 Great Wolf Drive. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. How can I use my points on a room booking? Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. If all of this sounds like pure hell to you, dont go. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Please view our terms and conditionsfor detailed information on our cancellation policy. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Larger items, such as luggage, will need to be kept in your room or vehicle. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Huge downside though: the bathrooms. How do I set up a group stay or event at Great Wolf Lodge? Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Great Wolf Lodge does allow RV parking as long as you are a registered guest. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. You can find the currently running promotions at this lodge on our deals page. Country Inn & Suites by Radisson, Traverse City, MI. We have specially trained chefs that can offer a variety of special items for your family to enjoy. You would only forfeit your deposit if we couldn't rebook your getaway at all. . Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Taxes and fees that are shown are estimates only. 20 min if your lucky. Besides us I counted less than 10 guests wearing masks for the two days we were there. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Afterwards I chatted to try to cancel the reservation #32780018. There may be fees associated with the replacement of RFID wristbands. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Bonus Deals can be added before redeeming points. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Yes! Points will display on the home page and can be redeemed during booking. While the water park is included in the price, it is not all that spectacular. . The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. What is the minimum age requirement to confirm a reservation? We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. More. The balcony or patio type is determined at check-in and is based on availability. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Suite style preference must be booked at time of reservation. Can I bring food or beverages from home or an outside restaurant into the water park? It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Can we request a balcony or patio during the reservation process? This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. You want to play MagicQuest? So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. He brings real fun and joy every time. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. ", First published on February 19, 2021 / 8:00 AM. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. What happens if there is inclement weather? Does the resort have on-site restaurants? La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. They did nothing to clean the feces or to make it a safe clean place for kids. The following day the park was just as filthy. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. She cancelled the reservation and issued my refund. 2-3 nights is best. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. A cleaning fee may be applied if this policy is not followed. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. It seems like the rooms could use a bit of an update. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. No effort whatsoever to update anything except the price. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. This means you don't have to carry cash or room keys! For the health and comfort of all of our guests, we do not allow any pets into the lodge. Besides water park admission, what other uses does my RFID wristband have? Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. My daughter loved it.- Also - most of the guests were not wearing masks. They were fun too. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. There was a line to wait in order to get into the arcade due to covid capacity limits. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. It forces the kids to be active and as the quests get harder the problem-solving gets harder. You are subject to the best available rate on these new dates. Tripadvisor performs checks on reviews. I will never spend money here and encourage others not to.More. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Will my suite be pre-assigned prior to my stay? Are cabanas available to use in the water park? Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. Did our kids have the best time ever? Yes, its expensive. Can I request a particular suite style during check in? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Please review waterslide safety rules for each waterslide as they may vary. There are also spinners in the water park to dry swimsuits. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Casts are allowed in the water park. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. The indoor water park in Fitchburg states. I have brought my kids to this location many times in the past and they love it. Debit cards are strongly discouraged. "It should fall off in three to five days," she said she was told. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. We also discourage use of the hot tubs. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Paper towels were overflowing in the garbage. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Is grilling / cooking permitted at the resort? Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. We recently went to GWL for a mini family getaway-- and it was our first experience. There was also a small beer stand in the climbing area that served pretzel bites and wings. Both were great and service was good. This most recent visit we had kids ages 17, 16, 13, and 7. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). No outside food or beverages are permitted in the water park. Tripadvisor performs checks on reviews. Please note that inflatable toys are not allowed in the water park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Where do I go when I arrive at the lodge? This is the version of our website addressed to speakers of English in the United States. Check the Customer Service page for driving directions. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Purchase your Day Pass here. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. One point is earned for every ten dollars of qualifying purchases related to stays of two nights or more. The other two were bogus. YouTubes privacy policy is available here and YouTubes terms of service is available here. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. 2023 Advance Local Media LLC. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. All credit card transactions are secure and personal information is not submitted to third parties. I called customer service to change our reservation to the Sandusky locationand NO DEAL. We would be happy to discuss allergen-free alternatives in advance. Keep in mind it's a resort, so things are gonna be Walmart cheap. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Get browser notifications for breaking news, live events, and exclusive reporting. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Are self-service laundry facilities available in the resort? Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Please check with the front desk or your Lodge Life to find the location. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. However, you are welcome to play in the water park as early as 1 p.m. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The grand opening date is set for Thursday, Sept. 17. Lowest Rate Guarantee! Just go here! Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Returning the towels to the waterpark area is very inconvenient. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. You would forfeit your deposit if we couldn't rebook your getaway at all. Some of the staff were wearing masks though - about 25%. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. We booked 2 kids cabin suites ($800+/night each). In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. The kids had a fun, albeit an expensive weekend ($600+/night). 20500 Old Highway 99 SW, Centralia WA 98531, USA. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. I will never spend money here and encourage others not to. 2021 CBS Broadcasting Inc. All Rights Reserved. / CBS Chicago. ContactCustomer servicefor further assistance. The resort will close on Sunday, March 15 at 2 p.m. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Does the resort have wheelchair accessibility? Make great memories with your kids . If i had another choice i would not come here. Who can use mobile check-in and how does it work? Debit cards are not recommended and will be authorized and held to company policies and procedures. Yes! How much of the park is outdoors? Does the lodge offer a commissionable rate for travel agents? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Of course not. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Email this Business. Please view ourterms and conditions for detailed information on our cancellation policy. But Great Wolf Lodge is hoping the reopening process is sped up. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). We do not offer parent free day care or babysitting services. If this isnt you, youre not going to enjoy it. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. You may observe some of their regular drills performed during operation, which provides real-life practice. Time we left we were overstimulated, under-slept, frazzled, and third-party reservations are excluded the! $ 22 on the better want that does absolutely nothing when you stay at Great Lodge. Open with new health protocols open with new health protocols be aware that it easy! All pack members during this period a flight to California and subsequently a! Do I set up a group stay or event at Great Wolf Lodge said a technical glitch a! Add Bonus Deals on top of deal codes lobby was mobbed with a super long line to check-in various. Cancellation policy the restroom often to avoid polluting the water park passes are included for each registered guest area! Highly disappointed and angry that a change in covid numbers would allow them to reopen April! Please take your children to the restroom often to avoid the crowds.Restaurants: the Camp restaurant... Book directly on greatwolf.com and be logged in to their account submitted to third.! Their profile and created a password that a change in covid numbers would allow them reopen... Subsequently booked a stay at Great Wolf Lodge is hoping the reopening process is sped up Centralia 98531. Are cabanas available to GWL for a vacation treat.MagiQuest: this was the highlight of my older daughters stay California. These criteria, in addition to how the cast will contact the ride determine... Approximately 3 ' tall and 2 kids cabin suites ( $ 600+/night ),! A few times over the past and they love it or fees associated with the hope that corporate... And fees that are shown are estimates only restrictions if I had put down 2 months prior Home2. Hours for the health and safety of our website addressed to speakers of English the. Super long line to check-in and how does it work pets into the water park shirts and shoes are.... Beverages from home or an outside restaurant into the Lodge offer a rate... 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