We do not cover normal wear and tear on any components. Once the order has shipped, a confirmation email will be sent to the address attached to the order. In the event that the damage is determined to be extensive (digital photos may be required), AmericanElectric may arrange to pick up and replace the item free of charge.2. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps. You must provide a video of the rim showing that the wheel is not true. Please have your customer ID number located on your packing list available when you call. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). Replacement batteries are available on the Part & Accessories page on JupiterBike.com. Therefore, we cannot, and will not, offer advice about taxes in your country. Please always bike safely. In your best interest, we advise that you ask for the users manual and warranty card from the dealer when you buy the bike. Before sending your return shipment, please remove all extra labels from the outside of the package. The TVS Jupiter is powered by 109.7cc BS6 engine which develops a power of 7.77 bhp and a torque of 8.8 Nm. NAKTO can supply a return label with a shipping and a restocking fee being charged on receipt of an undamaged E-Bike with no missing parts. If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote. We are able to do this by partnering with the best manufacturers around. The battery will not charge unless it . All disassembly, repackaging and freight costs are the responsibility of the customer. Straightening Your Brake Rotor (Truing). The Jupiter Bike's lithium battery sits in the front wheel while the motor sits in the rear wheel. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. (Contact customer support for a RMA form). The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process. The MSRP value of the promotional items will be deducted from the refund. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact, E-Bike Legal Status and Class System - USA. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. In no event shall NAKTO E-BIKEbe responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. AK & HI ship by AIR at additional cost. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037). This group is for Jupiter, Tequesta, Jupiter Island, Palm Beach Gardens, Hobe Sound and Stuart Buy, Sell & Trade Personal Items. Your initial posting puts you in line for the next technician to assist you. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. You must provide us with a receipt indicating that the wheel has been trued. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. There is often some processing time before a refund is posted. We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. Our goal is to keep the ordering process as simple as possible. Packing:Wrapped with bubble sheets, padded with thermacol and packed in heavy corrugated box for safe delivery. The below warranty & refund policies refer to each specific brand that we offer. If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return. If contents are damaged, indicate damage on carriers paperwork and notify Olympic Breeze immediately. JUPITERBIKE Discovery X5 Battery - 36V Lithium Ion, 5.2Ah JupiterBike $214.95 $249.00 You save 14% Add to cart Availability: 9 in stock Estimated Arrival: Between Jan 18 and Jan 23. Check for holes, water stains, and tears. 1 product rating About this product. There is often some processing time before a refund is posted. The warranty is exclusively offered to the original purchaser. Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes. Watch on. You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. There are many different variables that can affect max distance. Your Jupiter Bike is water resistant, not waterproof. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. Shipping for a replacement bike is the responsibility of the customer. Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. However, a 1% fee would be added for every mile over 10 miles on the products odometer. The policy below is our default policy, however, please check the Warranty policy tab that appears on each products page (scroll down to the supplier who makes the bike you are purchasing for the policy applicable to your particular product). In all cases, the supplier policy supersedes ours where there are differences. The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Please request a Return Merchandise Authorization. If you decide to return the item you will need to have all the original packing materials. Let the battery thaw 6-8 hours. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. Charge the battery as you normally would until the light on the charger turns green. You maycontact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailing. How to Adjust the Rear Derailleur Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. )The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. For a small number of zip codes in some dense urban areas of New York City or for island areas within the continental 48 US states (the Florida keys for example) there may be a shipping surcharge. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. The warranty information can be found under Warranty tab on a product page. 2021 Jupiter Electric Bikes. Bolt Pro Electric Bike Tire and Tube Set. Delivery appointments can only be scheduled Monday thru Friday. It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike. After 30 business days, the item will be disposed of or donated.Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Clear All. Watch. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We cannot cancel the order if the product is already shipped out. We accept these forms of identification:- US, Canadian or Mexican driver's license- US state-issued ID- Canadian province-issued ID- Matricula Consular- US military-issued ID- Passport- US Laser Visa- US Permanent Resident Card. A request for a return authorization is requiredprior to returning items. Smooth, comfortable magical. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different item, or cancel the order altogether. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser. Shipping for a replacement bike is the responsibility of the customer. Defective or shipping damaged merchandise will be refunded 100%. You print the return label and paste it on the carton, take this carton to nearest UPS store. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Complete the return reason questionnaire and include it in the return package. Apply. If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037), $130.00 Extra Cost =If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037), $150.00 Extra Cost =If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037). After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. Please read the return policy that applies to the product you selected above.RETURN PROCEDUREAll return request must be submitted in writing and sent to support@olympicbreeze.comIf your return is approved you will receive an email from us with return instructions.Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.We recommend taking a picture of the package and/or the item before shipping.Ship the package. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Please note eachwarranty & refund policy below onlyapplies to the specific brand. See details - Swagtron E Bike EB7 Replacement Battery Pack 3-4 hours 36V Removable Handle. If the order is cancelled, you will get the full refund. Carton packaging has excessive damage with the exposed item: Sign carrier paperwork: Carton damaged and refused, If you have any further questions about the ordering and shipping process, feel free to contact us by email atsupport@olympicbreeze.com. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. The one-year warranty on QuietKats lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Marthas Vineyard and any island delivery within the 48 contiguous United States. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. To receive a refund or credit, items must be returned within15 days of original shipment date. Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions. Shipping: Free Shipping on E-bikes & Scooters! Shipping costs are non-refundable. Package the disassembled item(s) securely in original product packaging, whenever possible. For the larger wires to the motor, 45 amps Anderson Powerpoles are good plug choice for replacing an original or mismatching plug on motor to controller wires. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. Laws are different in every country and we cannot keep up with them all. Is it damaged? Batteries warranty will be on a prorated basis, see chart below. Please be aware that shipping charges can be quite expensive for Oversized Items. All packaged item(s) must be at the front door for the freight driver. Any shipping damage during the ship-back may incur in a deduction from the total refund. Yes. The battery should not have a percentage of nominal charge retention of 60% or less. The dispatcher will let you know what dates they have available. After receiving the bike, NAKTO will make a full refund providing all parts are returned, The customer can either pay for return shipping, in which case no return fee will be charged, or. When you return or exchange an item in store, we may require a valid photo ID. You must have the RMA number when shipping back the returned unit. QuietKat will not accept the returns of products after 30 days. 5 Left Back In Stock. *Customer is responsible for returning the merchandise at their own expense. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. Do not buy the bike if you suspect any of its serial numbers have been tampered with. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. Login. Below is a list of the models that can be sent to Canada: Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w). You can use UPS or FedEx Ground if your order was delivered by one of these carriers. Remove the caliper from the frame of the bike by removing the 2 screws that are holding the caliper onto the frame. X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer. Bikonit would arrange for and cover the return shipping fees. As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. Charger not included. Ours came originally with an Exide lead-acid battery . We will require pictures of the damaged parts in order to make replacements. Bike Battery Won't Charge. Please send us the pics or videos toinfo@qualisports.usif your Quali-Bike experiences a problem. This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com . Once the return and exchange authorization is issued we will email you a RMA number and return instructions. With a concealed battery and hydroformed aluminum frame, riders and . Know your laws before you go biking. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. It can only be scheduled in a delivery window time frame. Shipping times vary from 3-10 business days if in stock, with most items arriving within a week after they ship out. Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. FREE delivery Mar 6 - 8 . After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. No warranty will be offered or honored for second hand owners. Wesourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. It is so expensive it makes more sense to buy another CCX for under $1000 more. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund. All disassembly, repackaging and freight costs are the responsibility of the customer. Any bike being returned must be fully insured for the full value of the bike and it is the shippers responsibility to submit any claims should they arise. If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs. As soon as you place your order, you will receive an order confirmation e-mail. If 14 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. This e-bike folded up to fit in a car boot. Shipping damage claims are time sensitive and cannot be delayed. Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive. Essential components include the bicycle frame, electric motor, battery, display console and controller. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. Some prepaid cards, digital subscriptions or services, Consumable items such as food, drinks and batteries, Items that are missing accessories such as remote controls, cords and cables, Used vehicles cannot be returned for a refund, Damaged vehicles cannot be returned for a refund. Tvs Jupiter Scooty Battery In Ahmedabad. Glow Electric Scooter Charger $24.99. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Battery: 36 V 5.2 Ah (removable and replaceable) Range: Realistically around 12-18 miles, advertised max of 30 miles. Therefore, we cannot, and will not, offer advice about taxes in your country. and The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question. The customer is responsible for damage or loss during return shipping. Check to see if any packages have been opened or if the sealing tape has been tampered with. Pendleton Somerby E-Bike Battery Silver (Pre 2019) (8) 300.00. 4 Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 Listen for something broken inside. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 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