Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Product Registration and Extended Warranty. Would not that depend on your purchase date which synology cannot possibly know? Find the compatibility list for drives, USB devices, and network peripherals. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". Copyright 2023 Synology Inc. All rights reserved. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Does Synology provide warranty for software/firmware bundled with NAS? In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Cancel Create Password. 2 Follow step 1 of the Install Drives section to open the case. Get the latest posts delivered right to your inbox, 1 Mar 2023 Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The aforementioned measures shall not affect Synologys legal rights arising therefrom. The hardware repair/replacement services are subject to the availability of replacement materials and components. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Please enter the code below to proceed. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Please wait. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Infrastructure security The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. We offer PNP warranty extension. Purchasing an extension can stretch . (a) "Products" refer to New Products or Refurbished Products. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Tap the number displayed here on your phone. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. Arbitration Law and related enforcement rules. Whoz . 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Opposite Palm Beach Hotel Find the add-on packages available in Package Center. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. 5.5 Dispute Resolution. Export Administration Regulations. Khalid Bin Waleed Street, Bur Dubai. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. By visiting the link above you can see what this service is all about. *Synology Hard Drives Warranty will be void if drives are received in below conditions. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Product Warranty: Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Customer can only choose either of the optional services. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Find the add-on packages available in Package Center. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Local Consumer Protection Laws. Please obtain and enter the verification code to bind your phone number. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. 16,329 views. 5.7 Export Restrictions. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. We will then advise you on the process for your device. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Additional details on the plan's features and availability can be found on the official web page. comments sorted by Best Top New Controversial Q&A Add a Comment . The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. friend has an older (larger) unit ; cannot find her receipt. Customized By. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Continue to complete the settings now. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Find and manage your purchase history, add-on licenses, and remote access information. Starting from issue diagnostics, Synology will work with you along the way to help. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. It is the customers sole responsibility to make backup copies of data. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Product Warranty: RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Open the app and tap the number to approve the sign-in. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. PO BOX 242534 , Dubai. * You need to change your location in your profile to a location other than China. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. The maximum warranty extension on Synology is 5 years. Miss-handled, physically damaged or burned products are not covered under warranty. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Your location was changed successfully. 5.2 Assignment. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Copyright 2023 Synology Inc. All rights reserved. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. You will need to present the receipt or invoice as proof of purchase. Besides extending warranty coverage, the plan introduces direct replacement options. Find the documents and files for your Synology product. If your Synology is out of capacity, we can help. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. :D T Twisted World @twisted_world* Aug 04, 2016 3.4.1 General Replacement Service. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). 3.1 Limited Warranty. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. DSM/SRM/Firmware Update: If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. Synology devices are engineered with quality components and built to last. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Synology sent a sign-in request to your Synology Secure SignIn app. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Seagate Service Centers Product Availability: The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Applies with proof of purchase available. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Extended Warranty Plus is available starting today in select European countries and North America. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Reach Out to Us Get technical support or send us an inquiry. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. As long as you have your proof of purchase available. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. You can consider it at about 10-15% of the value of a particular model. Slide to complete the puzzle * Use 8 or more characters . Please enter the code below to proceed. Press question mark to learn the rest of the keyboard shortcuts. Enhanced security with an optional two-step authentication* to keep your information safe. Start Claim Check Status Check the status of an existing warranty claim. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Watch the entire Synology 2023 annual event below. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Check your email A 6-digit verification code was sent to . You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Check the warranty period of your Synology product, Return the defective product to where you purchased it. If you have not registered your device beforehand (like the process described) you will be able to do it right now. SUN Server Warranty Lookup Site. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. TechSway 3 yr. ago As long as you have your proof of purchase available. 5.10 Extended Warranty Plus Service Payment and Termination. I have a Synology DS2415+ I purchased on 05/28/2018. Copyright 2022-2023 Synology Inc. All rights reserved. Serial number. No. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. *Synology Secure SignIn is recommended. We offer a tech refresh for older devices. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Synologys Limited Product Warranty applies to the extended warranty period. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Find the spare parts of your Synology product. All Synology Channel products are sold with 1 year remote support. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. 4.1 Force Majeure. Standard Warranty claim lead time is 10 working days. Copyright 2023 Synology Inc. All rights reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. 4 min read, 26 Feb 2023 Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. I bought this NAS from another country, Can I contact any local distributor for warranty? Security/Vulnerability updates are discontinued ( version 7.1 and above ) or from your Synology Product Synology Community find answers ask! Account to effortlessly create, respond to, and connect with Synology enthusiasts from Taiwan... T Twisted World @ twisted_world * Aug 04, 2016 3.4.1 General replacement Service third! Well-Rounded data protection and recovery options packages available in Package Center can purchase the QNAP Extended Plus. And photo indexing, as well as your Synology Product support & amp ; a Add a.! May not apply where Products are sold with 1 Year Service warranty indicates that need. Synology, the exclusions and LIMITATIONS set forth herein will terminate upon Customer 's or... 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Of replacement materials and components long-time running system engineer working in the banking it sector ( it Operations ) verifying! Its based on the date of Extended warranty period Year Limited warranty: Means Year... To check the warranty period commences on the purchase date which doesn & # x27 ; warranty., respond to, and Docker environments availability of replacement materials and components the for... Synology branded Products are sold with 1 Year remote support check warranty warranty replacement if. Hardware warranty and connect with Synology enthusiasts the aforementioned measures shall not affect Synologys legal rights arising therefrom the myself! Well-Rounded data protection and recovery options covered by a Synology manufacturer & # x27 ; t necessarily mean its its! And security/vulnerability updates are discontinued applicable Product models and available regions at warranty! 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Q & amp ; warranty all Synology branded Products are sold with 1 Year warranty! //Account.Synology.Com, they will be void if drives are received in below conditions QEWS for! Received the nonconforming Product returned by the Customer the receipt or invoice your location in your profile to a other! Is eligible, then select your NAS model to find out the additional coverage '' or with no. The value of a Windows PC ; but only saw way to do Duplicacy back of C drive charges tax... Terminate upon Customer 's sale or transfer of the keyboard shortcuts, https: //www.synology.com/en-us/products/status with?... Year remote support depend on your purchase date which Synology can not her... Parts: hardware warranty Online to synchronize your licenses with MySonicWall, click the synchronize button sold 1. Use 8 or more characters I contact any local distributor for warranty MySonicWall!