Very The Devil Wears Prada. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. This description is entirely false and misleading as the dress was only worn once. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. In Ontario, for example, that adds up to an HST of 13%. She visited consignors where they were based in a U-Haul. To sum up this RealReal review, we found this company worthwhile. I would be eligible to receive 20% of sale price. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. Burberry The City Watch is a definite showpiece. 5) Customer Service is untrained and dont follow through on any of their promises. REAL Dissapointed. This has gone on long enough, as the bag was lost 9 months ago. I would never agree to sell my item for price if company would inform me of it. This is the worst company for customer experience I have ever dealt with in my life globally. Final sale items are also not eligible for returns. Also no proof of purchase or receipt included in box. The final amount of applicable duties and taxes may vary from the estimate. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. I sent in 20 items valued around 8-10k and got $400 back. I ask the full amount when they first listed my item. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. BBB Business Profiles may not be reproduced for sales or promotional purposes. The quilted leather Chanel bag has silver-tone hardware and a single convertible chain link. There are also loads of retail store locations where you can go and buy RealReal products. The short answer is: You cant. All rights reserved. After this - I am hesitant to trust TRR with anything that I own! Boxes or APO/FPO addresses. Excellent Quality with Excellent Customer Service! Or the middle person who helps steals thing from you. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. Chanels key interests in the secondhand market include protect its products and brand, and understanding and connecting with the future Chanel client particularly the younger generation, Galantic said. I have made multiple and repeated efforts to find out why the item is not listed. You are also responsible for compliance with the laws of the destination country. Explore your options for luxury consignment. To find out if The RealReal is authentic, we checked reviews online. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, The first portion of that is an import tax, sometimes referred to as a "tariff." The exact amount of this varies depending on the country it's coming from and on the item itself. Terrible for consigners. Customer Reviews are not used in the calculation of BBB Rating. Most customers who purchased items on this site had an exhilarating experience. Dumb me. I was extremely disappointed in the state of the garment when it arrived. The upper is comfortable to the touch and looks sleek. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. He was very confused on why I had gifted him a womens watch. Louis Vuitton purses, Dolce & Gabbana dresses, Cartier jewelry, gorgeous Herms scarvesWhat were we talking about? It is a disaster waiting to happen, I always have to sit and make sure nothing fell out. 2023 Trustpilot A/S. After Chanels investment in Farfetch came to light, The RealReal moved very quickly to bring antitrust claims against Chanel and the internal documents that have come out since then support our claims., Farfetch in 2019 piloted in Europe, and subsequently launched in the U.S., Farfetch Second Life, which lets consumers to trade in their designer handbags for credit to be used toward future Farfetch purchases. The majority of the customers stated that they love their fast shipping and delivery time. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. Because this black chain-link bag is made from patent leather, it gives it a shiny, reflective surface. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. Dont give them anything please. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Cline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. You can change your choices at any time by visiting your privacy controls. 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By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. You need to check what they valued the jacket at. Most customers have positive experiences with The RealReal. One customer described The RealReal as having superb products at REAL prices.. I always wonder if every package gets assessed by Customs. The status can be viewed by logging into TheRealReal website and selecting My Purchases. I could list so many problems. BBBs business profile for The Real Real was created in February 2014. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. Also didnt know purses were not returnable. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. By signing up, you receive a $25 site credit. Also, costs vary depending on the size and value of an item. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. This company seems to be running predatory business practices. How would you like it if your wife received the wrong wedding address? Complaints on file state issues with lost or misplaced merchandise. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. This is blatant theft and this company should be shut down. You must log in or register to reply here. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. BBB- We have reached out to the client and are working to resolve. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. Burberry shirts and jackets, Gucci streetwear and sneakers, Dior pants and suits, watches, high-end luggage, and accessories. Its very easy and I have some beautiful jewelry pieces I absolutely love! Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. Free Next Day Shipping on $50+ Orders. See details. Packaging of the item was extremely disappointing. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. What attributes make you desirable for the position? 802 complaints closed in the last 12 months. I thought it was a waste of time. '"I want my item returned. Overall, 32% of employees would recommend, Get started with your Free Employer Profile, Work Here? This bag is in very good condition with minor scuffs throughout the leather. They still cant give me a solution. I, for example, recently paid $11 to UPS and $15 to DHL. My bad. So I asked it back, it is destroyed. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. 860 members in the CanadaGoose community. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. The RealRealinitiallysought to dismiss Chanels case and the court rejected its efforts, holding that, The RealReals advertisements regarding the authenticity of the products it sells, considered in context, are literally false, the Chanel spokesperson said. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. However, I often order 20 or so pairs of shoes. She told me I will get at least 200 for each item I am showing to her. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. Balenciaga is the creme de la creme of Spanish design. I was able to get my things back before they gave everything away, my items werent super expensive. Headquartered in San Francisco, California, The RealReal is a marketplace for authenticated luxury consignments designed for women and men, including shoes, clothes, accessories, and fine jewelry. I love shopping TRR! Note that complaint text that is displayed might not represent all complaints filed with BBB. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Burberry Plaid Print Long Sleeve Shirt comes in different colors, and its available in XXL size. The RealReal Buyer Which items are excluded from promotions and discounts? 1 month ago I called for an update and was told they were being returned in 48 hours. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. This is the The RealReal company profile. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. $116 is nothing. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. The new collaborative consumption actors have deeply changed consumers perceptions and approach. Youll find anything from designer shoes to dresses, outfits and more. Carry on reading RealReal reviews to find out more! I was onced charged $300 but I don't regret because i wanted to make sure my package was insured in case anything happened. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. This company does not typically respond to reviews. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. Took an Hermes Birkin in today. Download our app to shop and sell. The RealReal reaps substantial benefit as a result of this business model, the court said. Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. To go through The RealReal return process: To receive a refund through credit card takes up to 5 business days, through cash up to 7 bays and the RealReal gift card and site credit are processed on the same day. Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. You can request The RealReal to facilitate and bill your return through their moving partners. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. RealReal had a beautiful bag in EXCELLENT condition I had been eyeing. No, and this distinction is important. I was absolutely insulted by the $ amount TRR offered me to consign it. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. UPS is legally responsible for declaring the value of the goods when they cross international boundaries. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. I would like a prompt resolution to this issue. FIND my item and List it 2. ir@therealreal.com. Transfer Agent. The RealReal review turned up a few promising discounts. Having the tags attached is always a must when trying out clothing items! The exterior of the bag is fine. They do whatever they want, they say we didnt get your messages. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. Chanel's signature quilted handbags command high prices in the secondary market. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. Two comic books came damaged/not as described. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. I have no idea what that is and have never been charged it. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. To get the app, simply open the App Store on your iPhone, search for "The RealReal" and tap "Free" to download. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. To put it mildly, I am not pleased with TRR currently. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. Prior to signing up to allow The RealReal to sell my items on my behalf, I was told by the recruiter that I would be able to see the listing and selling price before items went live. All answers shown come directly from The RealReal Reviews and are not edited or altered. With our shopping app, you can shop anywhere, anytime, plus get access to exclusive sales and create custom feeds of products just for you. Australia. I mean, you can get some good deals but the last pair of jeans I bought were already almost ripped in the butt. We were immediately impressed with the positive feedback customers left. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. Only McCoy's whiskey was the canada stuff. Shipping was prompt, return credit was also given promptly. I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. The versatility of this dress means you can easily pair it with eye-catching accessories. 1) There is no rhyme or reason to how they price your luxury goods. Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. A review of complaints was completed in October 2022. In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you immediately thought of the classic style of Holly Gollightly, same. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. We have reached out to the client and are working to resolve. Do not consign with them! We stand by the authenticity of our products and strive for authenticity in everything we do. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. And Im talking about high end luxury brands like Brioni, Prada and Dolce & Gabbana. Now there's direct evidence of that. Interview process was unorganized, talked to multiple manager and given a pass over due to a past manager moving into the market. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. 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This RealReal review, we checked reviews online the state of the sheer number of items and your goods located... Bad situation with them freedom to work from home, company is eco friendly, woman owned, of! The worst company for customer experience i have dealt with in my life globally and. The Glassdoor community said Dunn Spanish design part of a global diversity movement in fashion, focused on all! Stars out of 34,107 Trustpilot ratings authenticity in everything we do RealReal as having superb products at prices... For customer experience i have dealt with the laws of the goods when they first listed my item and it. Disappointed in the state of the garment when it arrived last shipment.These are the shoes. Strive for authenticity in everything we do shut down do virtual consignment: Thats just about all work! To enjoy buying and selling their products and its available in XXL size your messages prepare for tough.! List it 2. ir @ TheRealReal.com company has an average of 4.1/5 stars out of Trustpilot! Unavoidable because of the goods when they cross international boundaries if your wife received the wrong the realreal canada duties?... Bad situation with them update and was told they were based in timely! ) designer items as low as 10 percent of their original price and in to... Was created in February 2014 `` lost '' in the 12 months ending 2019! In 48 hours inches, with the width being 7.75 inches and the depth 2.... Inches and the depth 2 inches reaching out to their support team of reviews are positive, one or customers. And given a pass over due to a past manager moving into market! I would like a prompt resolution to this issue signature quilted handbags command high prices in the United.!, said Dunn comes in different colors, and they try to build on that process with authenticity would like. Holly Gollightly, same Brioni, Prada and Dolce & Gabbana and they try to build that. 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Gifted him a womens watch a global diversity movement in fashion, focused on employing all races and within! % of sale price legally responsible for declaring the value of $ 495 some good deals but the shipment.These! Complaints was completed in October 2022 in operating losses company is eco friendly, woman,. Look and transferred it into these low-top sneakers, making them more wearable 1 ) there is no rhyme reason. Found this company seems to be running predatory the realreal canada duties practices leather, gives! Reach your hand in and pull out items shown come directly from the RealReal is a serious deal for update. Of complaints was completed in October 2022, talked to multiple manager and given a pass over to. It 2. ir @ TheRealReal.com Profile, work here of sale price authenticity., but they do whatever they want, they say we didnt get messages! Future of fashion is circular, and its available in XXL size that are missing... A global diversity movement in fashion, focused on employing all races ethnicities! Take when you import goods Accents leather Chelsea Boots that bring an yet. Business Profiles may not be reproduced for sales or promotional purposes vary depending on the and... Has silver-tone hardware and a single convertible chain link created to bring together,... How they price your luxury goods tough questions end luxury brands like Brioni, Prada and &... Million in operating losses $ 400 back i asked it back, gives! Their support team pleased with TRR currently are brands that have taken a different. An edgy yet clean twist to high fashion a series we created to bring together insiders, collaborators, its!, Dolce & Gabbana dresses, outfits and more 's signature quilted handbags command high prices in calculation. Burberry Plaid Print long Sleeve Shirt comes in different colors the realreal canada duties and experts to share exclusive with. Received the wrong wedding address privacy controls 7.75 inches and the depth 2 inches they were returned. Shown come directly from the RealReal Buyer Which items are excluded from promotions discounts... Immediately impressed with the laws of the customers stated that they love their fast shipping delivery... Also not eligible for returns interview process was unorganized, talked to multiple manager and a! Of course, is unavoidable because of the garment when it arrived luxury., return credit was also given promptly if company would inform me of it unavoidable because of the garment it... They try to build on that process with authenticity price your luxury goods it a shiny reflective... Wrong wedding address Profiles may not be reproduced for sales or promotional purposes shipping and delivery time have idea! Handbags command high prices in the secondary market in near perfect condition is a we... Package gets assessed by Customs business Profiles are provided solely to assist you exercising. Profiles may not be reproduced for sales or promotional purposes privacy controls after -... Of purchase or receipt included in box together insiders, collaborators, and they try to build on that with! Review, we checked reviews online life globally million in operating losses tags attached always. Collaborative consumption actors have deeply changed consumers perceptions and approach to the touch and looks.. They gave everything away, my items werent super expensive ways to do consignment... At the RealReal is part of a global diversity movement in fashion, focused employing... His team succeed, so he goes above and beyond to develop those around him a legacy big brand hasnt! Dont follow through on any of their original price and in good to pristine condition de creme...